"FrameMaker has detected a problem and must quit" Really?!

Wed Feb 13 12:31:30 PST 2013

I think that there may be some confusion about local vs. network folders/drives. Perhaps I read too much into Ken's responses from the Adobe tech!

In my case, all application executables are on my drive C and the data files are on drive E on the _same_ system. I.e., drive E is _not_ a network-mounted drive ... it is physically installed on my laptop.

For this "all local drives" arrangement, there should _never_ be any issue for any modern Windows application.

However, if the data files are on a network server, even if that folder/drive is "mounted" as a "local" drive letter in Windows, then I can see where incorrect permissions on that remote location can cause confusion and access issues. You _have_ to have write permission on that remote drive/folder for example.

FWIW, I have used FrameMaker on a network without problems. I regularly back up my files onto a network server (into a folder where I have read/write access). Indeed, I just checked ... I don't have any difficulty opening those remote files, editing/saving, etc.

The point being that things on networks just have to be set up correctly, so an Adobe tech may want to _not_ recommend this for everybody. Regardless, I would not consider that as official Adobe policy.

Z

-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Alan T Litchfield
Sent: Wednesday, February 13, 2013 12:04 PM
To: framers at lists.frameusers.com
Subject: Re: "FrameMaker has detected a problem and must quit" Really?!

Keep calm

and

Make Frames

I would have to say that the person Ken spoke to must be a tech-idiot, but that would not be the first I have spoken to at Adobe (re previous discussions on Adobe's appalling registration system and advice to me to reinstall the entire computer OS because Acrobat Pro's registration database was corrupted).

If it were true, then that must surely make FM the only application created since DOS was king that cannot handle networked or shared permissions.

I think, ignore the Adobe tech-idiot and proceed with what we know to be the truth.

Alan

On 14/02/13 8:49 AM, Dave.Stamm at gdc4s.com wrote:
> 2013-02-13-03T19:50Z
>
> ¡_YIKES_!
>
> If Ken was informed correctly, below - and I _really_ hope he was 
> _not_ - then that effectively rings the death knell of FrameMaker's 
> use by my employer.
>
> It was in only the last month that I got upgraded to FrameMaker 11, 
> but I'm happy to report that I haven't encountered this type of 
> problem.  To conform to _corporate_requirements_ we have FrameMaker 
> installed on our C:\ drives, but the files we produce and edit are on 
> a server, so we work with them across our local area network and, 
> sometimes, the wide-area network.
>
> Dov, if you see this, will you please confirm, modify, or refute the 
> information Ken posted below?
>
> ¡Thanks!
>
> Dave Stamm
>
> Information Engineer
>
> General Dynamics C4 Systems, Inc.
>
> Integrated Log Engr Svc, Logistics Section
>
> 1700 Magnavox Way, Suite 200     We'll hit your targets from here.T
>
> Fort Wayne, Indiana  46804-1552; US
>
> tel:  260-434-9620             fax:  260.434.9501 / 9509
>
> dave.stamm at gdc4s.com     http://www.gdc4s.com/
>
> This message and / or attachments may include information subject to 
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> are governed by General Dynamics and its policies.  Contractual 
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> *From:*framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com] *On Behalf Of *Syed 
> Zaeem Hosain (Syed.Hosain at aeris.net)
> *Sent:* 2013-02-13-Wednesday 14:24
> *To:* Fred Ridder; poshedly at bellsouth.net; robert at lauriston.com; 
> framers at lists.frameusers.com; techwr-l at techwr-l.com
> *Subject:* RE: "FrameMaker has detected a problem and must quit" Really?!
>
> On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly <poshedly at bellsouth.net 
> <mailto:poshedly at bellsouth.net>> wrote:
>> I just learned from Adobe tech support (via phone call) that the 
>> permissions in FrameMaker 11.0 have been modified so that the data 
>> files should also be on the same hard drive where FM 11.0 is 
>> installed. Working across drives (FM here, data files there) is no longer an accepted practice -- at least not with FM11.
>
> Seriously? I can understand network-based locations causing issues, 
> but I have _/never/_ seen a problem where an executable (FrameMaker or
> otherwise!) is on one drive and the "data" files are on a separate 
> drive _/on the **same** system/_.
>
> In fact, I do this right now - my C drive is the usual location for 
> all executables (FrameMaker, Office, compilers, etc.) and my E drive 
> contains all my other files (including the books and files I work on).
>
>
> And, I do not have any problems with this setup whatsoever. I am 
> surprised that Adobe thinks that this would be a problem in any way! 
> If really accurate, this would be a strange, and completely 
> unacceptable, artificial constraint.
>
> Z
>
>
>
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