"FrameMaker has detected a problem and must quit" Really?!

[Matt Sullivan]

I'm not sure exactly what they were trying to explain, but I'm not aware of any changes in FM's ability to work with files across networks. In fact, FM has been able to use HTTP locations for linked files for multiple versions now.

Sounds like the tech support person was grabbing at straws.


-Matt

Matt Sullivan 
technical communication | online training | eLearning

twitter: @mattrsullivan
phone: 714 960-6840 

On Feb 13, 2013, at 8:55 AM, Ken Poshedly <poshedly at bellsouth.net> wrote:

> FWIW,
> 
> I just learned from Adobe tech support (via phone call) that the permissions in FrameMaker 11.0 have been modified so that the data files should also be on the same hard drive where FM 11.0 is installed. Working across drives (FM here, data files there) is no longer an accepted practice -- at least not with FM11.
> 
> I guess this explains the flaky, intermittent nature of my coworker's FM crashes because that (the "wrong" way is just how we've been doing things here.
> 
> Incidentally, I'm still using FM 8.0 the "wrong" way and with no crashes.
> 
> -- Ken in Atlanta
> 
> From: Ken Poshedly <poshedly at bellsouth.net>
> To: techwr-l at techwr-l.com
> Sent: Wed, February 13, 2013 10:47:05 AM
> Subject: "FrameMaker has detected a problem and must quit" Really?!
> 
> To all,
> 
> Please excuse this x-posting (Framemaker list), but no replies at all from there 
> so far.
> 
> My coworker is running FrameMaker 11.0 and is frustrated  because twice this 
> morning, FrameMaker crashed on his terminal (luckily  creating recovery files, 
> though).
> 
> The warning pop-up window that  displayed announcing this glorious impending 
> shutdown stated "Internal  Error 11014, 8122692, 8122986, 10866845. . . "
> 
> We have looked at the extremely cryptic error log file that was generated and of 
> course, it's as clear as mud to me.
> 
> Note  that my coworker prefers to keep his book and all member chapter files  
> open. He also prefers to embed all his graphics so the various chapter  file 
> sizes are MUCH larger than if the graphics were referenced. Thus,  the 
> following:
> 
> Title page with copyright page -- 835 Kb (no graphics)
> TOC -- 870 Kb (again, no graphics)
> Section  1 -- 4,740 Kb
> Section 2 -- 8,720 Kb
> Section 3 -- 14,983 Kb
> Section 4 -- 45,815 Kb
> Section 5 -- 22,066 Kb
> Section 6 -- 53,033 Kb
> 
> For instance, Section 6 is 89  pages in length with all graphics (strictly line 
> art) embedded and the  file size is 53,033 Kb (that's a little over 53 
> megabytes). In a  previous version of this manual (when the graphics were 
> referenced), the  file size was just a mere fraction of this (perhaps 20 Kb or 
> 30 Kb).
> 
> His  computer is a "TRISTAR" pc, with an Intel Core2 Duo CPU, E8500 @ 3.16  Ghz, 
> 3.17 Ghz, 3.24 Gigabytes of RAM; running Windows XP Professional,  Version 2002, 
> Service Pack 3.
> 
> So the questions:
> 
>     * What do those internal error numbers specifically mean?
>     * Is/are the error/errors caused by a hardware problem or a software problem?
> -- Ken in Atlanta
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