"FrameMaker has detected a problem and must quit" Really?!

Thu Feb 14 18:45:49 PST 2013

I have heard the same "solution" from Adobe techs, and it was clear they
considered the case closed. I have used FM 7-11 on network drives (and even
on Google Drive) without issue; I think it is a way to get us off the
phone.
Of course, if that's the best they can do, then I, too, consider the case
closed; my problem has obviously exceeded the Adobe tech's abilities and
any further time spent would be wasted.
That's why this list is indispensable!
john

On Thu, Feb 14, 2013 at 9:32 PM, Dov Isaacs <isaacs at adobe.com> wrote:

> Yes, please provide the contact information for the “service tech” who
> gave you that misinformation!!!****
>
> ** **
>
>             - Dov****
>
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>
> *Dov Isaacs*
> Principal Scientist
> Adobe Systems Incorporated****
>
> +1 408.536.2896 (tel)
> +1 408.242.5161 (cell)****
>
> isaacs at adobe.com****
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> ISAACS-OFFICE.corp.adobe.com****
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>
> *From:* framers-bounces at lists.frameusers.com [mailto:
> framers-bounces at lists.frameusers.com] *On Behalf Of *Ken Poshedly
> *Sent:* Wednesday, February 13, 2013 12:17 PM
> *To:* Dave.Stamm at gdc4s.com; framers at lists.frameusers.com;
> techwr-l at techwr-l.com
> *Subject:* Re: "FrameMaker has detected a problem and must quit" Really?!*
> ***
>
> ** **
>
> To all,
>
> I will be glad to supply the specific adobe.com e-mail address for the
> service tech (Shekhar, in India) that I talked with earlier today
> (Wednesday) in private (off-list) e-mails.
>
> He was very professional, seemed to understand the specifics of my problem
> and even phoned me right back when our call dropped.
>
> I also provided him with the specific internal error numbers that came up
> in the FM 11.0 crash notification pop-up window. (They were the same at
> each crash.)
>
> He then confirmed what I described and asked if I could be placed on
> "hold" while he checked into it.
>
> I was on hold perhaps no more than a minute when he came back on the line
> and told me that the fix is to place the working files on the same hard
> drive where FM 11.0 is installed.
>
> I inquired as to if he is sure about this and he agreed without
> hesitation, saying this was sp[ecific with FM 11.0 (I don't recall if it
> does or will apply to FM 12.0.)
>
> As I described in another e-mail here, that SEEMS to have cleared up my
> coworker's problem. It's been an hour or so since he got back into things
> and so far, no more crashes.
>
> Please note that my coworker's FM crash problems occurred intermittently,
> perhaps several times a week and not all day every day, so we'll have to
> see what happens over the next few days, etc.
>
> I'm still on FM 8.0 and because I like the user interface as it is and
> I've had no crash problems, I might just stay with it, eh?
>
> -- Ken in Atlanta****
>
> ** **
> ------------------------------
>
> *From:* "Dave.Stamm at gdc4s.com" <Dave.Stamm at gdc4s.com>
> *To:* framers at lists.frameusers.com; techwr-l at techwr-l.com
> *Sent:* Wed, February 13, 2013 2:52:16 PM
> *Subject:* RE: "FrameMaker has detected a problem and must quit" Really?!*
> ***
>
> 2013-02-13-03T19:50Z****
>
>  ****
>
> ¡_YIKES_!****
>
>  ****
>
> If Ken was informed correctly, below — and I _really_ hope he was _not_ —
> then that effectively rings the death knell of FrameMaker’s use by my
> employer.****
>
>  ****
>
> It was in only the last month that I got upgraded to FrameMaker 11, but
> I’m happy to report that I haven’t encountered this type of problem.  To
> conform to _corporate_requirements_ we have FrameMaker installed on our C:\
> drives, but the files we produce and edit are on a server, so we work with
> them across our local area network and, sometimes, the wide-area network.*
> ***
>
>  ****
>
> Dov, if you see this, will you please confirm, modify, or refute the
> information Ken posted below?****
>
>  ****
>
> ¡Thanks!****
>
> Dave Stamm****
>
> Information Engineer****
>
> General Dynamics C4 Systems, Inc.****
>
> Integrated Log Engr Svc, Logistics Section****
>
> 1700 Magnavox Way, Suite 200     We'll hit your targets from here.™****
>
> Fort Wayne, Indiana  46804-1552; US****
>
> tel:  260-434-9620             fax:  260.434.9501 / 9509****
>
> dave.stamm at gdc4s.com     http://www.gdc4s.com/****
>
>  ****
>
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>
> *From:* framers-bounces at lists.frameusers.com [
> mailto:framers-bounces at lists.frameusers.com<framers-bounces at lists.frameusers.com>]
> *On Behalf Of *Syed Zaeem Hosain (Syed.Hosain at aeris.net)
> *Sent:* 2013-02-13-Wednesday 14:24
> *To:* Fred Ridder; poshedly at bellsouth.net; robert at lauriston.com;
> framers at lists.frameusers.com; techwr-l at techwr-l.com
> *Subject:* RE: "FrameMaker has detected a problem and must quit" Really?!*
> ***
>
>  ****
>
> On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly <poshedly at bellsouth.net>
> wrote:
> > I just learned from Adobe tech support (via phone call) that the
> permissions in
> > FrameMaker 11.0 have been modified so that the data files should also be
> on the
> > same hard drive where FM 11.0 is installed. Working across drives (FM
> here, data
> > files there) is no longer an accepted practice -- at least not with FM11.
> ****
>
> Seriously? I can understand network-based locations causing issues, but I
> have _*never*_ seen a problem where an executable (FrameMaker or
> otherwise!) is on one drive and the “data” files are on a separate drive _
> *on the *same* system*_.****
>
>  ****
>
> In fact, I do this right now – my C drive is the usual location for all
> executables (FrameMaker, Office, compilers, etc.) and my E drive contains
> all my other files (including the books and files I work on).****
>
>
> And, I do not have any problems with this setup whatsoever. I am surprised
> that Adobe thinks that this would be a problem in any way! If really
> accurate, this would be a strange, and completely unacceptable, artificial
> constraint.****
>
>  ****
>
> Z****
>
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