"FrameMaker has detected a problem and must quit" Really?!

[Dov Isaacs]

Yes, please provide the contact information for the “service tech” who gave you that misinformation!!!

            - Dov

[cid:image001.png at 01CE0AE1.980BC2B0]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
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ISAACS-OFFICE.corp.adobe.com



From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Ken Poshedly
Sent: Wednesday, February 13, 2013 12:17 PM
To: Dave.Stamm at gdc4s.com; framers at lists.frameusers.com; techwr-l at techwr-l.com
Subject: Re: "FrameMaker has detected a problem and must quit" Really?!

To all,

I will be glad to supply the specific adobe.com e-mail address for the service tech (Shekhar, in India) that I talked with earlier today (Wednesday) in private (off-list) e-mails.

He was very professional, seemed to understand the specifics of my problem and even phoned me right back when our call dropped.

I also provided him with the specific internal error numbers that came up in the FM 11.0 crash notification pop-up window. (They were the same at each crash.)

He then confirmed what I described and asked if I could be placed on "hold" while he checked into it.

I was on hold perhaps no more than a minute when he came back on the line and told me that the fix is to place the working files on the same hard drive where FM 11.0 is installed.

I inquired as to if he is sure about this and he agreed without hesitation, saying this was sp[ecific with FM 11.0 (I don't recall if it does or will apply to FM 12.0.)

As I described in another e-mail here, that SEEMS to have cleared up my coworker's problem. It's been an hour or so since he got back into things and so far, no more crashes.

Please note that my coworker's FM crash problems occurred intermittently, perhaps several times a week and not all day every day, so we'll have to see what happens over the next few days, etc.

I'm still on FM 8.0 and because I like the user interface as it is and I've had no crash problems, I might just stay with it, eh?

-- Ken in Atlanta

________________________________
From: "Dave.Stamm at gdc4s.com<mailto:Dave.Stamm at gdc4s.com>" <Dave.Stamm at gdc4s.com<mailto:Dave.Stamm at gdc4s.com>>
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>; techwr-l at techwr-l.com<mailto:techwr-l at techwr-l.com>
Sent: Wed, February 13, 2013 2:52:16 PM
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!
2013-02-13-03T19:50Z

¡_YIKES_!

If Ken was informed correctly, below — and I _really_ hope he was _not_ — then that effectively rings the death knell of FrameMaker’s use by my employer.

It was in only the last month that I got upgraded to FrameMaker 11, but I’m happy to report that I haven’t encountered this type of problem.  To conform to _corporate_requirements_ we have FrameMaker installed on our C:\ drives, but the files we produce and edit are on a server, so we work with them across our local area network and, sometimes, the wide-area network.

Dov, if you see this, will you please confirm, modify, or refute the information Ken posted below?

¡Thanks!
Dave Stamm
Information Engineer
General Dynamics C4 Systems, Inc.
Integrated Log Engr Svc, Logistics Section
1700 Magnavox Way, Suite 200     We'll hit your targets from here.™
Fort Wayne, Indiana  46804-1552; US
tel:  260-434-9620             fax:  260.434.9501 / 9509
dave.stamm at gdc4s.com<mailto:dave.stamm at gdc4s.com>     http://www.gdc4s.com/

This message and / or attachments may include information subject to GDC4S S.P. 1.8.6 and GD Corporate Policy 07-105 and are intended to be accessed only by authorized recipients.  Use, storage and transmission are governed by General Dynamics and its policies.  Contractual restrictions apply to third parties.  Recipients should refer to the policies or contract to determine proper handling.   Unauthorized review, use, disclosure or distribution is prohibited.  If you are not an intended recipient, please contact the sender and destroy all copies of the original message.

From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (Syed.Hosain at aeris.net<mailto:Syed.Hosain at aeris.net>)
Sent: 2013-02-13-Wednesday 14:24
To: Fred Ridder; poshedly at bellsouth.net<mailto:poshedly at bellsouth.net>; robert at lauriston.com<mailto:robert at lauriston.com>; framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>; techwr-l at techwr-l.com<mailto:techwr-l at techwr-l.com>
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly <poshedly at bellsouth.net<mailto:poshedly at bellsouth.net>> wrote:
> I just learned from Adobe tech support (via phone call) that the permissions in
> FrameMaker 11.0 have been modified so that the data files should also be on the
> same hard drive where FM 11.0 is installed. Working across drives (FM here, data
> files there) is no longer an accepted practice -- at least not with FM11.
Seriously? I can understand network-based locations causing issues, but I have _never_ seen a problem where an executable (FrameMaker or otherwise!) is on one drive and the “data” files are on a separate drive _on the *same* system_.

In fact, I do this right now – my C drive is the usual location for all executables (FrameMaker, Office, compilers, etc.) and my E drive contains all my other files (including the books and files I work on).

And, I do not have any problems with this setup whatsoever. I am surprised that Adobe thinks that this would be a problem in any way! If really accurate, this would be a strange, and completely unacceptable, artificial constraint.

Z
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