FrameMaker 10 does not start ("licensing expired")

[Zimmerman, Gary]

I have installed the patch, and it allows me to open FrameMaker 10.  Thank you.


Interesting aside:

- When I check Control Panel > Programs and Features, it still shows Adobe FrameMaker 10.0.1.

- When I check from FrameMaker's Help > About screen, it shows  Version: 10.0.2.419

I was expecting to see 10.0.3 somewhere.

In any case, thanks.

-- garyZ



> -----Original Message-----
> From: framers-bounces at lists.frameusers.com [mailto:framers-
> bounces at lists.frameusers.com] On Behalf Of Kapil Verma
> Sent: Wednesday, January 02, 2013 9:56 AM
> To: de Rouck, Tom (Gent); framers at lists.frameusers.com
> Subject: RE: FrameMaker 10 does not start ("licensing expired")
> 
> Dear All,
> 
> Update #2: We have released an update on FM10 and this should address the
> problem for all users. Please download and install this important update.
> For details, please visit my original blog post (link below) and look at
> the Update # 2 section for instructions on how to install this update.
> 
> http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-
> 10-not-launching.html
> 
> We hope that this will solve the issue for all of our users who were
> impacted.
> 
> Regards,
> Kapil Verma
> Sr. Product Manager - FrameMaker line of products
> 
> 
> -----Original Message-----
> From: framers-bounces at lists.frameusers.com [mailto:framers-
> bounces at lists.frameusers.com] On Behalf Of de Rouck, Tom (Gent)
> Sent: Wednesday, January 02, 2013 2:40 PM
> To: framers at lists.frameusers.com
> Subject: Re: FrameMaker 10 does not start ("licensing expired")
> Importance: High
> 
> Dear Anjaneai,
> 
> Is there a solution yet?
> As Shlomo, I tried your suggested solution 1 and 2 without success. Again,
> just like Shlomo, I don't want to try solution 3.
> Just as a note: simply setting the date back to 2012 makes the license
> issue disappear. But this is something I can do as I have admin rights on
> my PC. What can I do for all my colleagues that are getting back from
> holidays today, need Framemaker 10 and don't have admin rights??
> 
> Happy New Year to all Framers!
> 
> Kind regards,
> Tom
> 
> Tom De Rouck
> SGS Documentation Services
> Junior Project Manager
> 
> 
> 
> 
> 
> Message: 4
> Date: Tue, 1 Jan 2013 16:16:50 +0530
> From: Anjaneai S <anjaneai at gmail.com>
> To: Shlomo Perets <shlomo2 at microtype.com>
> Cc: framers at lists.frameusers.com, techshoret at yahoogroups.com
> Subject: Re: FrameMaker 10 does not start ("licensing expired")
> Message-ID:
> 	<CAMg4Z0eoxdzEPvkskUZomub0w_aY+E6bhta4RCJk1UhhAg3LjA at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
> 
> Hi Shlomo,
> 
> First of all, a very Happy New Year to all dear Framers!
> 
> Can you please try the steps suggested here -
> http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-
> cs4.html
> 
> Also, please go to start - run - launch - services.msc and look for
> 'Flexnet Licensing Service' and restart/start the service.
> 
> Please share me your findings.
> 
> Good luck!
> 
> Thanks,
> Anjaneai
> On Jan 1, 2013 3:06 PM, "Shlomo Perets" <shlomo2 at microtype.com> wrote:
> 
> >
> > As of this morning, when starting FM10 a message indicating "licensing
> > expired" shows up, and the program would not run.
> > (likely related to the change of year -- best wishes for 2013!)
> >
> > Other FM10 users in different locations encountered a similar problem.
> >
> > The Adobe chat representative suggested contacting Adobe tech support
> > by phone, where I (expectedly) got a "closed for the holiday" message.
> >
> > FM11, FM9 and FM8 do start as expected.
> >
> >
> > Shlomo Perets
> >
> > MicroType, http://www.microtype.com
> > FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
> > TimeSavers/Assistants
> >
> >
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