FrameMaker 10 does not start ("licensing expired")

Wed Jan 2 11:52:42 PST 2013

The latest fixes are for 10.0.0 and 10.0.1 for 10.0.2 the Update#1 workaround#1 should work.

Regards
Harpreet
Adobe Systems

From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Brad Anderson
Sent: 03 January 2013 00:59
To: Kapil Verma
Cc: framers at lists.frameusers.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")

Kapil,

The original "fix" works for me.  I waited until later today and tried this latest fix first.  I get this same error with both "fixes":

[cid:image001.png at 01CDE950.D36CC9B0]

My version is showing as 10.0.2...

I ran the earlier fix and that did work.  These new files do not.  I tried running the new ones first.

Thanks,

Brad

On Jan 2, 2013, at 11:56 AM, Kapil Verma <kverma at adobe.com<mailto:kverma at adobe.com>> wrote:

Dear All,

Update #2: We have released an update on FM10 and this should address the problem for all users. Please download and install this important update. For details, please visit my original blog post (link below) and look at the Update # 2 section for instructions on how to install this update.

http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html

We hope that this will solve the issue for all of our users who were impacted.

Regards,
Kapil Verma
Sr. Product Manager - FrameMaker line of products

-----Original Message-----
From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of de Rouck, Tom (Gent)
Sent: Wednesday, January 02, 2013 2:40 PM
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Importance: High

Dear Anjaneai,

Is there a solution yet?
As Shlomo, I tried your suggested solution 1 and 2 without success. Again, just like Shlomo, I don't want to try solution 3.
Just as a note: simply setting the date back to 2012 makes the license issue disappear. But this is something I can do as I have admin rights on my PC. What can I do for all my colleagues that are getting back from holidays today, need Framemaker 10 and don't have admin rights??

Happy New Year to all Framers!

Kind regards,
Tom

Tom De Rouck
SGS Documentation Services
Junior Project Manager

Message: 4
Date: Tue, 1 Jan 2013 16:16:50 +0530
From: Anjaneai S <anjaneai at gmail.com<mailto:anjaneai at gmail.com>>
To: Shlomo Perets <shlomo2 at microtype.com<mailto:shlomo2 at microtype.com>>
Cc: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>, techshoret at yahoogroups.com<mailto:techshoret at yahoogroups.com>
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Message-ID:
            <CAMg4Z0eoxdzEPvkskUZomub0w_aY+E6bhta4RCJk1UhhAg3LjA at mail.gmail.com<mailto:CAMg4Z0eoxdzEPvkskUZomub0w_aY+E6bhta4RCJk1UhhAg3LjA at mail.gmail.com>>
Content-Type: text/plain; charset="iso-8859-1"

Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here - http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html

Also, please go to start - run - launch - services.msc and look for 'Flexnet Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai
On Jan 1, 2013 3:06 PM, "Shlomo Perets" <shlomo2 at microtype.com<mailto:shlomo2 at microtype.com>> wrote:

As of this morning, when starting FM10 a message indicating "licensing
expired" shows up, and the program would not run.
(likely related to the change of year -- best wishes for 2013!)

Other FM10 users in different locations encountered a similar problem.

The Adobe chat representative suggested contacting Adobe tech support
by phone, where I (expectedly) got a "closed for the holiday" message.

FM11, FM9 and FM8 do start as expected.

Shlomo Perets

MicroType, http://www.microtype.com
FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
TimeSavers/Assistants

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