FrameMaker 10 does not start ("licensing expired")

Thu Jan 3 04:30:06 PST 2013

Hi Tammy,

The patch has been successfully applied on your client's PC.
To verify that the update is installed, check the Version column in the Add or Remove Program tool. When the update is successfully installed, the Version of FrameMaker is updated to 10.0.3.419.
When you apply updates, the product version is NOT updated in the About FrameMaker screen. (Help > About FrameMaker will show 10.0.2.419)
Pls. refer to http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html for details.
Regards,
Megha

-----Original Message-----
From: Tammy Van Boening [mailto:tammyvb at spectrumwritingllc.com]
Sent: Thursday, January 03, 2013 1:33 AM
To: 'Tammy Van Boening'; Kapil Verma; 'de Rouck, Tom (Gent)'; framers at lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")

In response to an offlist question:

I have no idea what version of FM that I had on my desktop and laptop before

I ran the first fix provided this morning. After running this first fix, the

version for both installations is now set to 10.0.2.

For my client's virtual PC, I ran the first fix simply so I could open FM

and determine the version. After the first fix, it was 10.0.1 so I ran the

version of the second fix (the one for FM 1.0.1) for this virtual PC. During

the running of the second fix, flyover text opens that states something

about installing 10.0.3 of FM (note the .3); however, after running this

second fix, the version of FM on the laptop now is set to 10.0.2 - So, it's

not .3 and somehow, the first fix got me to .2 even though it took two fixes

to get my client's PC to that.

I give and I don't want to take the chance of screwing something up by

running a not needed second fix - as per Brad Anderson's email just a few

moments ago.

It's like Russian roulette with FM fixes right about now.

TVB

-----Original Message-----

From: framers-bounces at lists.frameusers.com

[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Tammy Van Boening

Sent: Wednesday, January 02, 2013 12:11 PM

To: 'Kapil Verma'; 'de Rouck, Tom (Gent)'; framers at lists.frameusers.com

Subject: RE: FrameMaker 10 does not start ("licensing expired")

Kapil and all,

I ran the first utility provided earlier. My version of FM is 10.0.2, and I

see on your second solution that the utilities are for 10.0 and 10.0.1.

Should I run this second utility or not (specifically the version for

10.0.1)?

TVB

-----Original Message-----

From: framers-bounces at lists.frameusers.com

[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Kapil Verma

Sent: Wednesday, January 02, 2013 10:56 AM

To: de Rouck, Tom (Gent); framers at lists.frameusers.com

Subject: RE: FrameMaker 10 does not start ("licensing expired")

Dear All,

Update #2: We have released an update on FM10 and this should address the

problem for all users. Please download and install this important update.

For details, please visit my original blog post (link below) and look at the

Update # 2 section for instructions on how to install this update.

http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10

-not-launching.html

We hope that this will solve the issue for all of our users who were

impacted.

Regards,

Kapil Verma

Sr. Product Manager - FrameMaker line of products

-----Original Message-----

From: framers-bounces at lists.frameusers.com

[mailto:framers-bounces at lists.frameusers.com] On Behalf Of de Rouck, Tom

(Gent)

Sent: Wednesday, January 02, 2013 2:40 PM

To: framers at lists.frameusers.com

Subject: Re: FrameMaker 10 does not start ("licensing expired")

Importance: High

Dear Anjaneai,

Is there a solution yet?

As Shlomo, I tried your suggested solution 1 and 2 without success. Again,

just like Shlomo, I don't want to try solution 3.

Just as a note: simply setting the date back to 2012 makes the license issue

disappear. But this is something I can do as I have admin rights on my PC.

What can I do for all my colleagues that are getting back from holidays

today, need Framemaker 10 and don't have admin rights??

Happy New Year to all Framers!

Kind regards,

Tom

Tom De Rouck

SGS Documentation Services

Junior Project Manager

Message: 4

Date: Tue, 1 Jan 2013 16:16:50 +0530

From: Anjaneai S <anjaneai at gmail.com>

To: Shlomo Perets <shlomo2 at microtype.com>

Cc: framers at lists.frameusers.com, techshoret at yahoogroups.com

Subject: Re: FrameMaker 10 does not start ("licensing expired")

Message-ID:

      <CAMg4Z0eoxdzEPvkskUZomub0w_aY+E6bhta4RCJk1UhhAg3LjA at mail.gmail.com>

Content-Type: text/plain; charset="iso-8859-1"

Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here -

http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4

.html

Also, please go to start - run - launch - services.msc and look for 'Flexnet

Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,

Anjaneai

On Jan 1, 2013 3:06 PM, "Shlomo Perets" <shlomo2 at microtype.com> wrote:

>

> As of this morning, when starting FM10 a message indicating "licensing

> expired" shows up, and the program would not run.

> (likely related to the change of year -- best wishes for 2013!)

>

> Other FM10 users in different locations encountered a similar problem.

>

> The Adobe chat representative suggested contacting Adobe tech support

> by phone, where I (expectedly) got a "closed for the holiday" message.

>

> FM11, FM9 and FM8 do start as expected.

>

>

> Shlomo Perets

>

> MicroType, http://www.microtype.com

> FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat

> TimeSavers/Assistants

>

>

> _______________________________________________

Information in this email and any attachments is confidential and intended

solely for the use of the individual(s) to whom it is addressed or otherwise

directed. Please note that any views or opinions presented in this email are

solely those of the author and do not necessarily represent those of the

Company.

Finally, the recipient should check this email and any attachments for the

presence of viruses. The Company accepts no liability for any damage caused

by any virus transmitted by this email.

All SGS services are rendered in accordance with the applicable SGS

conditions of service available on request and accessible at

http://www.sgs.com/en/Terms-and-Conditions.aspx

_______________________________________________

You are currently subscribed to framers as kverma at adobe.com.

Send list messages to framers at lists.frameusers.com.

To unsubscribe send a blank email to

framers-unsubscribe at lists.frameusers.com

or visit

http://lists.frameusers.com/mailman/options/framers/kverma%40adobe.com

Send administrative questions to listadmin at frameusers.com. Visit

http://www.frameusers.com/ for more resources and info.

_______________________________________________

You are currently subscribed to framers as tammyvb at spectrumwritingllc.com.

Send list messages to framers at lists.frameusers.com.

To unsubscribe send a blank email to

framers-unsubscribe at lists.frameusers.com

or visit

http://lists.frameusers.com/mailman/options/framers/tammyvb%40spectrumwritin

gllc.com

Send administrative questions to listadmin at frameusers.com. Visit

http://www.frameusers.com/ for more resources and info.

_______________________________________________

You are currently subscribed to framers as tammyvb at spectrumwritingllc.com.

Send list messages to framers at lists.frameusers.com.

To unsubscribe send a blank email to

framers-unsubscribe at lists.frameusers.com

or visit

http://lists.frameusers.com/mailman/options/framers/tammyvb%40spectrumwritin

gllc.com

Send administrative questions to listadmin at frameusers.com. Visit

http://www.frameusers.com/ for more resources and info.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20130103/27b1b323/attachment.htm>