Videos in RoboHelp

[Thomas Scalise]

I am using Robohelp 10 to develop a compiled HTML Help system on a Widows 7 system. I am trying to include three short video clips in one topic.

Thus far, I am unable to determine what format of video will survive the compilation of Robohelp into HTML Help. I have tried wmv, avi, and MP4 without success. I use a small "filmstrip" icon as the hotspot for the link.

The Robohelp "help" contains the following statement:

Note: Some file formats do not work properly in compiled HTML Help files.

However the "help" doesn't state what the file formats are that won't work properly. Nor does it tell you what formats do work properly.

In every case (wmv. Avi, MP4) the clips appear properly in the Ctrl+w preview mode. However, in the compiled HTML Help topic the Windows Media Player does not launch the clip, but offers a menu that includes Play all music, Go to library, or Play Previous list. Select Play Previous List and you see the last video that the player ran, not necessarily the one you think you have selected.

I guess this is RoboHELL. Can anyone give me any insight into what I am probably doing wrong? I would appreciate anyadvice. Thanks in advance.

Tom
Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scalise at crossmatch.com<mailto:thomas.scalise at crossmatch.com>
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