Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Thu Mar 21 11:37:14 PDT 2013

Thanks, Matt.

I went to that URL and logged in, etc. I can see all my old purchases, renewals, notices, upgrade info, etc., but still cannot find any link to where I can renew!

Time to chat with them, I guess!

Thanks again,

Z

From: Matt Sullivan [mailto:matt at mattrsullivan.com]
Sent: Thursday, March 21, 2013 11:28 AM
To: Syed Zaeem Hosain (Syed.Hosain at aeris.net)
Cc: framers at lists.frameusers.com
Subject: Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Here's the web page I was directed to...
http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html

-Matt
Matt R. Sullivan
co-author Publishing Fundamentals: Unstructured FrameMaker 11<http://framemaker11book.com/>
P: 714.960.6840 | C: 714.585.2335 | matt at mattrsullivan.com<mailto:matt at mattrsullivan.com>

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On Mar 21, 2013, at 11:19 AM, "Syed Zaeem Hosain (Syed.Hosain at aeris.net<mailto:Syed.Hosain at aeris.net>)" <Syed.Hosain at aeris.net<mailto:Syed.Hosain at aeris.net>> wrote:

Thanks, Matt.

The last time I did this, I bought it at the Adobe web site (no vendors involved) ...

I did, indeed, go to licensing.adobe.com<http://licensing.adobe.com> and log in, but for some reason, I cannot find the link to get to the renewal page for paying for it, etc.

Could it be a stupid browser issue? Meaning that I have to use IE or some such thing? This has happened to me recently with some other sites (I use Chrome) and getting to the links to pay and have the Javascript run properly needed to get there from IE!

Z

From: Matt Sullivan [mailto:matt at mattrsullivan.com<http://mattrsullivan.com>]
Sent: Thursday, March 21, 2013 11:07 AM
To: Syed Zaeem Hosain (Syed.Hosain at aeris.net<mailto:Syed.Hosain at aeris.net>)
Cc: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Hi Z,

 *   Can you contact the vendor you used to purchase the contract?
 *   I get notices from Adobe directly to update the contract...did you get the same?
 *   Did you log into licensing.adobe.com<http://licensing.adobe.com>?

-Matt
Matt R. Sullivan
co-author Publishing Fundamentals: Unstructured FrameMaker 11<http://framemaker11book.com/>
P: 714.960.6840 | C: 714.585.2335 | matt at mattrsullivan.com<mailto:matt at mattrsullivan.com>

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On Mar 21, 2013, at 11:01 AM, "Syed Zaeem Hosain (Syed.Hosain at aeris.net<mailto:Syed.Hosain at aeris.net>)" <Syed.Hosain at aeris.net<mailto:Syed.Hosain at aeris.net>> wrote:

Hi, all.

For some reason, I am unable to find the link and information for renewing my maintenance for FrameMaker and Acrobat at the Adobe.com<http://Adobe.com>web site.

Maybe I am overlooking something obvious, but if anybody (Adobe personnel or otherwise) can send me a URL to go to, I'd greatly appreciate it!

Thanks much,

Z

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