Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Syed Zaeem Hosain (Syed.Hosain@aeris.net) Syed.Hosain at aeris.net
Thu Mar 21 18:39:42 PDT 2013


The confusing part is that they sent me an e-mail in January - just 6 to 8 weeks ago - saying that it was getting close to the time to renew!!! I have individual plans for FrameMaker and Acrobat - both expiring in May. :(

Z

From: Matt Sullivan [mailto:matt at mattrsullivan.com]
Sent: Thursday, March 21, 2013 6:13 PM
To: Syed Zaeem Hosain (Syed.Hosain at aeris.net)
Cc: framers at lists.frameusers.com List
Subject: Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Eek!

My plan is for the TCS, so I don't know what they've done with the individual plans.

I do know that they stopped selling new maintenance for FM as a point product.

-Matt
Matt R. Sullivan
co-author Publishing Fundamentals: Unstructured FrameMaker 11<http://framemaker11book.com/>
P: 714.960.6840 | C: 714.585.2335 | matt at mattrsullivan.com<mailto:matt at mattrsullivan.com>

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On Mar 21, 2013, at 6:00 PM, "Syed Zaeem Hosain (Syed.Hosain at aeris.net<mailto:Syed.Hosain at aeris.net>)" <Syed.Hosain at aeris.net<mailto:Syed.Hosain at aeris.net>> wrote:


Ok-a-a-y ... I am confused now. I just spoke with an Adobe sales rep who claims that they are no longer offering the Upgrade Plan for Acrobat and FrameMaker ... huhn!?!?

Even though, Adobe sent me an e-mail in late January reminding me that my current one was going to expire soon (in May fortunately) and I needed to renew?

Does anyone know what is going on here? If Adobe is going to charge an arm and a leg to upgrade to the next version of FrameMaker (like I had to do for version 9 and 10 and 11), then that will be the last nail in the coffin, and I will use version 11 till it croaks or find another solution.

The cost of FrameMaker has simply become too expensive to work for my needs ... :(

Z

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