FrameMaker-7.2/Acrobat7.1 Issue

[Alan T Litchfield]

Richard,

Do you still have the serial number for the old Acrobat version? Why not 
reinstall that? Just remember to delete all the previous settings first.

What platform? Mac?

No doubt, at some point the support person will tell you to reinstall 
your computer system because *their* activation system fails to function 
correctly. I have had that "advice" from Adobe support twice now, for 
two different products. Don't be tempted to follow their advice. I have 
managed to get the activation code working each time, without taking 
Adobe Support's advice.

This might help:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-error-codes.html

Alan

On 18/05/13 4:07 PM, Richard Doll wrote:
> the function of my catalog production for 15yrs has been as follows
> (sort-of).
>
> 1. input and page SGML text w/image calls into Frame with EDD styling.
> 2. crop/resize the .eps/.tif images (when nec.) and modify (when nec.)
> the text.
> 3. print via Acrobat to PDF and FTP to cust.
> 4. revise from cust. marked proof where nec. / and reprint for OK &
> extract TOC data.
> 5. In Frame "import" the opening "Section" PDF [p1] and the "TOC" [p2] -
> both unnumbered.
> 6. still in Frame "typeset and overlay" the TOC text and print the 2pp
> to PDF.
> - - - Now comes the NEW TODAY problem - - -
> 7. in Acrobat . . . open the "body/text"-PDF and INSERT the 2p TOC
> "before" p1 of the body pp. [any quan. 16 to 256+]
>
> 7. errors . . . upon the INSERT  and dies without error message
>
> I did call Adobe Support where the issue was acknowledged as a prob. and
> was connected to a tech and did as requested.
>
> in order to replace/download an updated Acrobat . . .
> I 1st needed to "remove" the current/existing version
> which I did, then downloaded . . . and key'd in the "new" activation"
> 24-digit number to have it error out.
> Support details follow . . . Who should I contact NOW???
>
> ----------------------------------------------------------------------------------------------------------
>
> messages to/from support latest 1st
> Notes from Customer
> Friday, May 17, 2013 8:00:32 PM PDT
> I HAVE NOT BEEN ABLE TO HAVE THE Adobe Acrobat THAT WAS DOWNLOADED TODAY
> "activated with the number
>
> 1016-1415-6479-6184-1333-2468
>
>    NOT working. . is rejected
>
> ONLY successful action of this "download" process was DELETING/REMOVING
> the original and operating version of Acrobat at your direction.
>
> So, NOW I have NO Acrobat.
>
> Can you repair/my loss???
>
> dick doll Phn. 317-539-4857
>
> Notes from Customer
> Friday, May 17, 2013 6:18:29 PM PDT
> activation # of downloaded Adobe Acrobat Pro 7.0 FAILED,
>
> Your process required (deletion of loaded program) and with activstion
> failure . . . NOW I HAVE NO ACROBAT.
>
> And, NOW . . . What do I do.
>
> Notes to Customer
> Friday, May 17, 2013 1:45:35 PM PDT
> Hi Richard,
> Thank you for contacting Adobe. You contacted us as you wanted to know
> about activation of Adobe product.
> We hope we were able to reslove your concern.
> If you have any concerns or any further questions please feel free to
> contact us again, we are available 24x7.
> Thanks,
> jijo francis
> Adobe Customer Support
>
> -------------------------------------------------------------------------------------------------------------
>
> best to all,
>
> dick doll
> 317.539.4857
> sgmlindy at tds.net
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