RoboHelp links (from FM) appearing without a link destination

[Lea Rush]

I’ll mention that this is precisely the problem with FM8/RH9 that I ran into a month or two ago. Adobe was proactive in reaching out to me offline (woot!), but the eventual answer was (paraphrased) “It’s a bug. You need to upgrade.” Not helpful with my company’s current cashflow. The interesting thing was that links within a chapter worked, but not links to a separate file.

I eventually combined my chapters into a single file. I had the latitude to do that with only three chapters; YMMV. I wish you luck. :/

Lea Rush
Software and Documentation Specialist
Astoria-Pacific
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P: 800-536-3111, +1-503-657-3010

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From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of John G
Sent: April 27, 2014 12:29 PM
To: framers at lists.frameusers.com
Subject: RoboHelp links (from FM) appearing without a link destination

Using Adobe TCS Suite 4 - FrameMaker 11, RoboHelp 10

I have a problem where cross-refs from one FM chapter to another chapter in the same book are not being turned into links in the RH output.

In the FM files, I verified all the links are fine - no broken cross-refs. When I generate a PDF from the FM book, all the cross-refs work.

After updating the files in RH, the file Design view shows the links with the link text in blue and underlined, but there's no "Hyperlink properties" on the right-click menu, and HTML view shows that it's missing the href that specifies the link destination.
There is a corresponding Japanese version for the documents and the same is happening there as well making me think it's more likely in FM than in RH.

Somewhere there is either

  *   a setting telling RH not to include the link destination for some links, or
  *   a setting in FM telling it not to export the link destination for links to other FM files
Any ideas where this might be?

Also - any suggestions about what I could copy from another project to fix this?
Help please - this was due yesterday ...
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