SOLVED was RE: Frame not working this morning

[Gutierrez, Anita]

Thanks David, Rick, and Robert—I should have tried these basic troubleshooting tricks before bugging the list.  Monday morning. ☹ Rebooting the machine did the trick for now.

I had indeed restarted Frame several times—I didn’t have much choice since it was crashing.  And my colleagues were able to open files on their machines, so clearly it was something systemic.  I’ll clean the system as David suggests—this is a new machine (~2 weeks) and it’s possible IT didn’t configure virus scanning correctly based on other non-Frame issues I’m seeing.


From: David Spreadbury [mailto:dspreadb at yahoo.com]
Sent: Monday, February 24, 2014 9:09 AM
To: Rick Quatro; Gutierrez, Anita; framers at lists.frameusers.com
Subject: Re: Frame not working this morning

Anita,
To remove the computer from the equation, did you try opening the files on another system with Frame 10, or greater? Could your system have picked up some sort of virus/trojan?
If they do open on another system, clean your system.

On Monday, February 24, 2014 11:01 AM, Rick Quatro <rick at rickquatro.com<mailto:rick at rickquatro.com>> wrote:
Hi Anita,

Have you quit and restarted FrameMaker? This usually gets rid of the blank screen.

Rick

Rick Quatro
Carmen Publishing Inc.
585-366-4017
rick at frameexpert.com<mailto:rick at frameexpert.com>



From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Gutierrez, Anita
Sent: Monday, February 24, 2014 11:50 AM
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: Frame not working this morning

Hi Framers,

This is a new one for me.  Frame 10.0.2.419, Windows 7. Frame was functioning normally on Friday.  (I get the digest so please copy me on any answers.)

My computer seems to have spontaneously rebooted over the weekend.
First thing this morning, I opened a *.book file, and then tried to open an *.fm file from the book.  Frame crashed (Internal error etc.).  I tested every file in the book and all crashed.

I then opened a different *.book file and tried again—all files crashed.

Next, I opened a *.fm file direcly from Windows Explorer (without first opening the book). The document “opened” showing a big white blank—no text, frames, borders, symbols, nothing.  Just white.

When I select File > Close, the “do you want to save” window opens and suddenly I can see my document in the background—the content is all there like it was Friday.  However, I can’t edit the content since the save dialog is open. If I click Cancel in the save window, the doc window goes back to white.  Clicking Yes or No in the save window has no effect—next time I open it I see the same thing. This is true no matter how I open the file (from its book, from Windows Explorere, or File > Open).

With the document open and displaying only white, I can insert a cross-reference or type (although I’m doing this blind, so it’s not a viable workaround).  When I select File > Close, again I can see the changes reflected in the doc. Clicking Cancel again takes me back to white.

I tried saving the file as a .mif. In Notepad, it looks like every other .mif—but in Frame, it looks the same as the .fm—blank window.

The good (or less bad) news is that ever since I opened the .fm files directly from Windows Explorer this morning, I can now open them from the *.book context and Frame doesn’t crash.  It just shows the blank windows.

I’ve tried files from 4 different books so far and  all get the same results.

Any tips are most appreciated
Anita








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