Frame not working this morning

[Writer]

Did you apply the "license expired" patch?

http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html


Nadine


>________________________________
> From: David Spreadbury <dspreadb at yahoo.com>
>To: Rick Quatro <rick at rickquatro.com>; "'Gutierrez, Anita'" <Anita.Gutierrez at sage.com>; "framers at lists.frameusers.com" <framers at lists.frameusers.com> 
>Sent: Monday, February 24, 2014 12:09:05 PM
>Subject: Re: Frame not working this morning
> 
>
>
>Anita,
>To remove the computer from the equation, did you try opening the files on another system with Frame 10, or greater? Could your system have picked up some sort of virus/trojan?
>If they do open on another system, clean your system.
>
>
>
>On Monday, February 24, 2014 11:01 AM, Rick Quatro <rick at rickquatro.com> wrote:
> 
>Hi Anita,
> 
>Have you quit and restarted FrameMaker? This usually gets rid of the blank screen.
> 
>Rick
> 
>Rick Quatro
>Carmen Publishing Inc.
>585-366-4017
>rick at frameexpert.com
> 
> 
> 
>From:framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Gutierrez, Anita
>Sent: Monday, February 24, 2014 11:50 AM
>To: framers at lists.frameusers.com
>Subject: Frame not working this morning
> 
>Hi Framers,
> 
>This is a new one for me.  Frame 10.0.2.419, Windows 7. Frame was functioning normally on Friday.  (I get the digest so please copy me on any answers.)
> 
>My computer seems to have spontaneously rebooted over the weekend. 
>First thing this morning, I opened a *.book file, and then tried to open an *.fm file from the book.  Frame crashed (Internal error etc.).  I tested every file in the book and all crashed.
> 
>I then opened a different *.book file and tried again—all files crashed.
> 
>Next, I opened a *.fm file direcly from Windows Explorer (without first opening the book). The document “opened” showing a big white blank—no text, frames, borders, symbols, nothing.  Just white.  
> 
>When I select File > Close, the “do you want to save” window opens and suddenly I can see my document in the background—the content is all there like it was Friday.  However, I can’t edit the content since the save dialog is open. If I click Cancel in the save window, the doc window goes back to white.  Clicking Yes or No in the save window has no effect—next time I open it I see the same thing. This is true no matter how I open the file (from its book, from Windows Explorere, or File > Open).
> 
>With the document open and displaying only white, I can insert a cross-reference or type (although I’m doing this blind, so it’s not a viable workaround).  When I select File > Close, again I can see the changes reflected in the doc. Clicking Cancel again takes me back to white. 
> 
>I tried saving the file as a .mif. In Notepad, it looks like every other .mif—but in Frame, it looks the same as the .fm—blank window.
> 
>The good (or less bad) news is that ever since I opened the .fm files directly from Windows Explorer this morning, I can now open them from the *.book context and Frame doesn’t crash.  It just shows the blank windows.
> 
>I’ve tried files from 4 different books so far and  all get the same results.  
> 
>Any tips are most appreciated
>Anita
> 
> 
> 
> 
> 
> 
> 
>
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