FrameMaker 12 released

[Syed Zaeem Hosain (Syed.Hosain@aeris.net)]

Ah! Apparently, activation over the phone may no longer be an option for FM 12 - you have to have an Internet connection. Else you get to return your product purchase, I suppose.

This is from the FM 12 FAQ:

I didn't know I needed to have an Internet connection when I purchased FrameMaker 12. Is there a way to activate without having an Internet connection?<http://www.adobe.com/products/framemaker/faq.html>
No. Activation of FrameMaker 12 is required via the Internet. Each machine with an application installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue using the product.

I didn't know I needed to have an Internet connection when I purchased Adobe FrameMaker 12. What is the return policy?<http://www.adobe.com/products/framemaker/faq.html>
For details on Adobe return policies in your region, go to http://kb2.adobe.com/cps/153/tn_15327.html.

Although, they do also say this in the FAQ about calling by an "IT Administrator" (my bolding below):

Can I choose not to activate Adobe FrameMaker 12?<http://www.adobe.com/products/framemaker/faq.html>
Activation of Adobe FrameMaker 12 is required via the Internet to continue use of the product. Activating your product helps protect your computer and your environment by ensuring that you are using a genuine Adobe product. Activating your product has other benefits. Visit the activation page [ http://adobe.com/product/activation<http://www.adobe.com/products/activation/>] for more information. The machine with FrameMaker 12 installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product stops working. If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT administrator contact Customer Service. The phone numbers for Customer Service are available at www.adobe.com/support/contact<http://www.adobe.com/support/contact>.

Of course, if the IT Administrator has to open a firewall - even if temporarily - rather than just calling to get activation done, I suspect it will not happen at some sites.

Z

From: Syed Zaeem Hosain (Syed.Hosain at aeris.net)
Sent: Wednesday, January 15, 2014 11:05 AM
To: 'Scott Prentice'; framers at lists.frameusers.com
Subject: RE: FrameMaker 12 released

Correct. The cost is charged monthly - with an annual commitment. After 30 days, if you cancel, you will be billed 50% of the remaining contract obligation.

What I meant was that the software checks activation every 30 days ... presumably, without Internet access, you would have to call every month?

Z

From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Scott Prentice
Sent: Wednesday, January 15, 2014 10:46 AM
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: Re: FrameMaker 12 released

Although the subscription is labeled "monthly", it's really a yearly subscription. As far as I know you have to pay for an entire year .. that's just the monthly cost if you break it down that way.

...scott


On 1/15/14 10:33 AM, Syed Zaeem Hosain (Syed.Hosain at aeris.net<mailto:Syed.Hosain at aeris.net>) wrote:
Calling every 30 days for the subscription model version would get old pretty quick, though! :)

Z

From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Jeff Coatsworth
Sent: Wednesday, January 15, 2014 6:06 AM
To: 'Framers'
Subject: RE: FrameMaker 12 released

Umm, activation via Internet can be circumvented by calling Adobe and getting an activation from them. I'm pretty sure you can access the same help material as PDF or AIRHelp on your local firewalled install (same as it's been for a while now).


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