FrameMaker 9 on Windows 7 Ultimate

[M Lee]

Hi Matt,

Unfortunately, it's not limited to a particular doc. And I forgot to add
that if I switch FrameMaker 9 to run in XP compatibility mode, the crashes
go away. But then my FrameScript add-on acts as if it is unlicensed.

Martha


On Thu, Jun 5, 2014 at 10:17 AM, Matt Sullivan <sullivanmattr at gmail.com>
wrote:

> Sounds like document prob more than hardware or installation.
>
> Can you work with new docs without crashing?
>
> If so, I suggest importing your offending file into your template, or even
> a new Fm doc to see if that helps.
>
> If the issue persists, I’d check the graphics next…try splitting the doc
> in 2 sections, and see if you can isolate the corrupted graphic.
>
>
> -Matt
> Matt R. Sullivan
> *co-author Publishing Fundamentals: Unstructured FrameMaker 11
> <http://framemaker11book.com/>*
> *P:* 714.798.7596 | *C:* 714.585.2335 | matt at mattrsullivan.com
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>
> On Jun 5, 2014, at 4:31 AM, M Lee <marthaleenc at gmail.com> wrote:
>
> Hi All,
>
> I have been having trouble with FrameMaker 9 ever since my company got me
> a new machine. FrameMaker 9 consistently crashes when I open a file from
> within FrameMaker. It happens when I have to navigate from within this Open
> dialog.
>
> I have Technical Communications Suite 2, and I'm running the Windows 7
> Ultimate OS on an Alienware 17 machine with dual 2.4Ghz processors and 16
> GB of RAM. This machine is actually a gaming laptop, which my company
> bought for me because it was the only machine they could find with the 17
> inch screen and the kind of specs I need to run our CAD software. I'm
> wondering if there is something incompatible with this machine and
> FrameMaker or maybe with Windows 7 Ultimate.
>
> Any ideas?
>
> Thanks.
>
> Martha Lee
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