FrameMaker 9 on Windows 7 Ultimate

[Syed Zaeem Hosain (Syed.Hosain@aeris.net)]

That is unfortunate. A few other things that might be of note.


1.      I assume that your installation of FM 9 is fully patched?

I was on FM 9 for only a short while – I did find it to be less than useful and did experience some crashes, but not to the degree that you seem to be experiencing! The change-over to the new UI was particularly irritating, and I went on to FM 10 and then FM 11 fairly soon.


2.      Have you considered doing a trial install of FM 12 to see if the system runs properly with that version?

If no issues, that may indicate that the hardware is fine in general.

Z


From: M Lee [mailto:marthaleenc at gmail.com]
Sent: Thursday, June 05, 2014 11:11 AM
To: Syed Zaeem Hosain (Syed.Hosain at aeris.net)
Cc: framers at lists.frameusers.com
Subject: Re: FrameMaker 9 on Windows 7 Ultimate

Hi Syed,
All the files I'm trying to open are local. What's annoying is that the machine I had before was a Windows 7 machine, 64-bit Home Edition, with no problems. When I got this "upgrade", I started to have problems with FrameMaker.
Thanks.

Martha

On Thu, Jun 5, 2014 at 1:47 PM, Syed Zaeem Hosain (Syed.Hosain at aeris.net<mailto:Syed.Hosain at aeris.net>) <Syed.Hosain at aeris.net<mailto:Syed.Hosain at aeris.net>> wrote:
I ran FrameMaker – forget which version though, but was probably FM 8 – on a Alienware 17” M7700 system some years ago with Windows 7 Ultimate without any problems. Fast machine at that time for sure!

So, I would be surprised if the hardware is in any way an issue.

Are the files you are trying to open located on a network server perhaps?

Z


From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com>] On Behalf Of M Lee
Sent: Thursday, June 05, 2014 4:31 AM
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: FrameMaker 9 on Windows 7 Ultimate

Hi All,

I have been having trouble with FrameMaker 9 ever since my company got me a new machine. FrameMaker 9 consistently crashes when I open a file from within FrameMaker. It happens when I have to navigate from within this Open dialog.
I have Technical Communications Suite 2, and I'm running the Windows 7 Ultimate OS on an Alienware 17 machine with dual 2.4Ghz processors and 16 GB of RAM. This machine is actually a gaming laptop, which my company bought for me because it was the only machine they could find with the 17 inch screen and the kind of specs I need to run our CAD software. I'm wondering if there is something incompatible with this machine and FrameMaker or maybe with Windows 7 Ultimate.
Any ideas?
Thanks.
Martha Lee

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