FM 12 + RH 11

[Jeff Coatsworth]

Unless you need PDF output or are using structured authoring, then there's no need to single source out of FM. As for tracking usage, if your help is on a web server (not a LAN server), you can check out the Adobe forums or RoboColum(n) (www.cmcandrew.com/robocolumn/<http://www.cmcandrew.com/robocolumn/>) as he's a RH Server user for his feedback. Several people on the forums have used GA in their WebHelp.

From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of hessiansx4
Sent: March-11-14 7:25 PM
To: Framers
Subject: FM 12 + RH 11

My boss is asking me to provide a justification for using FM12 (which now outputs webhelp and responsive html5) as a single-source for our webhelp (as opposed to using only RH or importing FM into RH). Has anyone had experience with any of these methods in ATCS 5? If so, I'd love to hear about it. Also, we currently do not have a method for capturing 1) what help pages (this is not context-sensitive help) users access or 2) whether they are even accessing the help. It has been suggested that we purchase RH server to track help file use (vs. using Google analytics). I have used neither. Have any of you? Suggestions? TIA for any assistance/comments.
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