Turkish Font Issue

[Reng, Dr. Winfried]

Hi,

If the characters are displayed correctly in the FrameMaker file
but not in the PDF, then that's strange. Both of your fonts have
the special Turkish characters. Which characters do not print?
What happens, when you create a brandnew file and just enter
these characters and then create a PDF?
You print to a PostScript file and convert this to a PDF with the
Distiller, don't you?
Do you have the "Generate Acrobat Data" option checked?
What happens when you "Save As PDF" with the RGB or CMYK
option selected? (This option is in the PDF setup.)
What happens when you just export to text or RTF?

Best regards

Winfried

From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Alan Salo (Ariens Plant 1)
Sent: Friday, March 14, 2014 5:21 PM
To: framers at lists.frameusers.com
Subject: Turkish Font Issue

Happy Friday!

My team is using FrameMaker 11 to build our international manuals.

This problem occurs on two of the workstations:
When using Adobe Distiller to print a Turkish-language file to a PDF we have font errors where certain characters do not distill correctly and appear as boxes. The fonts used in the FrameMaker file are Arial and Arial Unicode and they display correctly in the Frame file. We get no error messages in the Distiller log files.

Two other workstations distill the file without issue. The font set from the working stations has been copied to the non-working stations but does not make a difference.

We've tried printing using the Adobe PDF printer and unchecking the "Rely on system fonts only; do not use document fonts" box with no success.

All other 16 languages distill without issue.

Any clues are appreciated.

Cheers,
Alan

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