Adobe licensing: the gift that keeps on giving
IDEAStraining
ideaslists at ideastraining.com
Fri May 2 06:50:29 PDT 2014
I have not had to do it in a while*, but when I needed to reset my
activations, it only took a 5 minute class to tech support.
It sounds like you got a poorly trained support person. If it ever happens
again, get their name/ID number and ask for the manager.
*With the Cloud subscription, it is not longer an issue; you can reset them
yourself.
David Creamer
IDEAS Training
On Tuesday, April 29, 2014 10:26:59 AM UTC-7, Joseph Lorenzini wrote:
>
> Hi all,
>
> I am writing this to warn you about a licensing issue that could cause you
> great pain. This is about tcs 3.5.
>
> Adobes perpetual license, which I have, states that the license may only
> be activated on no more than two computers. However, it doesn't specify
> what a "computer" means which is really important here.
>
> The screen on my laptop had gone bad. I got a new computer shell and moved
> my hard drive from the old shell to the new shell. This counted as a new
> computer from the license servers point of view because while it was the
> same hardware specs various things were different such as the MAC address.
>
> Customer support informed me that this was documented on the adobe web
> site. It's not. I asked if they could clear out the "bad" activation. They
> say that's impossible but they could make an exception.
>
> I am relieved that I can still use the license but be warned: if you plan
> change the hardware make sure to deactivate the license before you do.
>
> Sincerely,
> Joseph Lorenzini
>
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