Problem with playing video clips in FM 12 document viewed in Adobe Reader 11

Wed Nov 19 08:42:42 PST 2014

I converted from FM7 to FM12, which is a huge leap; however, there is an 
excellent course on Lynda.com. The course is on FM10 (Essential Training) 
that covers the new user interface, as well as most of the things that you 
would need to know. As I understand, there aren't a lot of differences 
between FM10 and 12. 

Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswenger at emhartglass.com

From:   Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com>
To:     "framers at lists.frameusers.com" <framers at lists.frameusers.com>
Date:   11/19/2014 11:30 AM
Subject:        RE: Problem with playing video clips in FM 12 document 
viewed in       Adobe Reader 11
Sent by:        framers-bounces at lists.frameusers.com

Sure ? they?re here - https://forums.adobe.com/community/framemaker 

From: Steve Madison [mailto:MadisonS at princecastle.com] 
Sent: November-19-14 11:21 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in 
Adobe Reader 11

Hey Jeff,

Are there also FM12 forums? Would you happen to have any links to pass 
along?

I?m a FM user from back in the days of FM5 or earlier, and the company I?m 
at for a new contract gig just purchased FM12. Plus the FM files I?m 
updating/revising were done in FM9. Encountering a lot of quirks these 
past two weeks.

Would appreciate any resources you could pass along.

Regards,

Steve

From: framers-bounces at lists.frameusers.com [
mailto:framers-bounces at lists.frameusers.com] On Behalf Of Jeff Coatsworth
Sent: Wednesday, November 19, 2014 8:31 AM
To: framers at lists.frameusers.com
Subject: RE: Problem with playing video clips in FM 12 document viewed in 
Adobe Reader 11

I?d be inclined to print to PDF as this exposes the PDF creation settings 
? maybe you?ve got something turned on/not turned on that?s impacting the 
playback of your video. I don?t have any videos in my FM content, so I 
can?t really help you on that point. Have you had a look in the Acrobat 
forums?

From: tom.beiswenger at emhartglass.com [
mailto:tom.beiswenger at emhartglass.com] 
Sent: November-19-14 9:31 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in 
Adobe Reader 11

OK. I presume, then, that the "save to PDF" actually triggers FM to open 
Acrobat and print the document using the Acrobat Distiller that is part of 
Acrobat, not FM. If this is correct, then things should have been rendered 
correctly. The computer we have all of this on also does not have a 
separate version of Adobe Reader. 

However, the video clips still do not play. In fact, the icons 
representing the videos that are referenced in the FM document aren't even 
active. I've also tried copying the videos into the FM document when I 
import them. The same thing happens: the icons representing the videos are 
flat graphics, mouse click does nothing. 

Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswenger at emhartglass.com 

From:        Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com> 
To:        "framers at lists.frameusers.com" <framers at lists.frameusers.com> 
Date:        11/19/2014 09:09 AM 
Subject:        RE: Problem with playing video clips in FM 12 document 
viewed in        Adobe Reader 11 
Sent by:        framers-bounces at lists.frameusers.com 

Nope, that?s the correct order ? you should have an intact copy of Acrobat 
Pro working with your FM 

From: tom.beiswenger at emhartglass.com [
mailto:tom.beiswenger at emhartglass.com] 
Sent: November-19-14 8:54 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in 
Adobe Reader 11 

Jeff, I really appreciate your help and patience. 

Now, I'm confused. On a separate, clean computer, we loaded (in this 
order), Acrobat 9 Pro Extended (full version) and FM12 (and unchecked 
Adobe PDF creation). Should we have loaded FM12 first, then Acrobat? Or 
did we do something else wrong? 

Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswenger at emhartglass.com 

From:        Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com> 
To:        "framers at lists.frameusers.com" <framers at lists.frameusers.com> 
Date:        11/19/2014 08:47 AM 
Subject:        RE: Problem with playing video clips in FM 12 document 
viewed in        Adobe Reader 11 
Sent by:        framers-bounces at lists.frameusers.com 

Not if you?ve got the full Acrobat installed. 

From: tom.beiswenger at emhartglass.com [
mailto:tom.beiswenger at emhartglass.com] 
Sent: November-19-14 7:52 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in 
Adobe Reader 11 

Jeff, I think we did uncheck "Adobe PDF creation"; however, when I went 
into the newly loaded FM12, I still saw "Save as PDF" and "Save as review 
PDF" as active. Wouldn't those options be disabled (grayed out) if PDF 
creation was not loaded? 

Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswenger at emhartglass.com 

From:        Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com> 
To:        "framers at lists.frameusers.com" <framers at lists.frameusers.com> 
Date:        11/18/2014 03:46 PM 
Subject:        RE: Problem with playing video clips in FM 12 document 
viewed in        Adobe Reader 11 
Sent by:        framers-bounces at lists.frameusers.com 

>From what I recall, you expand the FM install section and you see PDF 
Creator or something like that as an option. 

From: tom.beiswenger at emhartglass.com [
mailto:tom.beiswenger at emhartglass.com] 
Sent: November-18-14 3:39 PM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in 
Adobe Reader 11 

Jeff, 

Not having a lot of luck. We tried installing FM12 and Acrobat Pro on a 
separate computer. IT told me that there was no option to not install 
Distiller. The only options they saw were FM12 and ExtendScript ToolKit 
CC. Any ideas? 

Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswenger at emhartglass.com 

From:        Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com> 
To:        "framers at lists.frameusers.com" <framers at lists.frameusers.com> 
Date:        11/18/2014 10:08 AM 
Subject:        RE: Problem with playing video clips in FM 12 document 
viewed in        Adobe Reader 11 
Sent by:        framers-bounces at lists.frameusers.com 

Only if you had the full version of Acrobat Pro and then installed the 
headless version overtop of it. In that situation, you would have to 
uninstall Acrobat & reinstall the full Pro version to restore your 
functionality. I don?t know if this situation applies to you or not. 

From: tom.beiswenger at emhartglass.com [
mailto:tom.beiswenger at emhartglass.com] 
Sent: November-18-14 10:00 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in 
Adobe Reader 11 

Jeff, sorry to be dense on this. Why would I run the installer again if I 
already have FM12 installed? Are you saying that I should uninstall the 
software, then custom re-install it? 

Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswenger at emhartglass.com 

From:        Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com> 
To:        "framers at lists.frameusers.com" <framers at lists.frameusers.com> 
Date:        11/18/2014 09:58 AM 
Subject:        RE: Problem with playing video clips in FM 12 document 
viewed in        Adobe Reader 11 
Sent by:        framers-bounces at lists.frameusers.com 

When running the installer, use the Custom options to control what gets 
loaded 

From: tom.beiswenger at emhartglass.com [
mailto:tom.beiswenger at emhartglass.com] 
Sent: November-18-14 9:45 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in 
Adobe Reader 11 

Jeff, I understand, but how do you turn off the pdf plug-in? 

Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswenger at emhartglass.com 

From:        Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com> 
To:        "framers at lists.frameusers.com" <framers at lists.frameusers.com> 
Date:        11/18/2014 09:29 AM 
Subject:        RE: Problem with playing video clips in FM 12 document 
viewed in        Adobe Reader 11 
Sent by:        framers-bounces at lists.frameusers.com 

The standalone instance of FM has been known to not be very observant of 
the existence of the full Acrobat Pro version already installed ? so if 
you don?t turn that part off, the installer clobbers your full version 
with the ?headless? one. 

Regarding round-tripping review PDFs ? make sure that you are all patched 
up in FM ? I think there were some issues with the first release of FM12. 

From: tom.beiswenger at emhartglass.com [
mailto:tom.beiswenger at emhartglass.com] 
Sent: November-18-14 7:40 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in 
Adobe Reader 11 

Thanks, Jeff. Can you tell me how it can ditch the pdf plug-in from FM12? 

Once that's done, if I understand correctly, I would then print to Adobe 
PDF making sure that it is a tagged pdf. Reviewers then would make their 
edits and comments in the pdf, which I then import into the FM12 document. 
However, when I just tried this, all of the edits/comments came in 
"misplaced". What would cause edits and comments to be misplaced? 

Tom Beiswenger 
Project Manager, Manager Technical Documentation 

Emhart Glass Inc 
1140 Sullivan St ? Elmira, NY 14901 ? USA 
Telephone +1 607 735 4279 ? Mobile +1 607 769 4779 
Fax +1 607 734 1245 
tom.beiswenger at emhartglass.com 
www.bucheremhartglass.com 
www.bucherindustries.com

From:        Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com> 
To:        "framers at lists.frameusers.com" <framers at lists.frameusers.com> 
Date:        11/18/2014 07:22 AM 
Subject:        RE: Problem with playing video clips in FM 12 document 
viewed in        Adobe Reader 11 
Sent by:        framers-bounces at lists.frameusers.com 

Certain versions of Windows include the ability to run separate 
installations of different operating systems ? see 
en.wikipedia.org/wiki/Virtual_machine 

The Review feature is a function of Acrobat ? ditching the headless 
version that ships with standalone FM will require the full version to be 
installed to be able to use it. 

From: tom.beiswenger at emhartglass.com [
mailto:tom.beiswenger at emhartglass.com] 
Sent: November-17-14 8:00 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in 
Adobe Reader 11 

OK, I'm a little confused here. 

First, I'm not sure what you mean by using a virtual machine. 

Second, one of the attractive features of FM12 is the "save as review PDF" 
feature. Is is possible to unload the PDF plug-in and still keep this 
feature? 

Tom Beiswenger 
Project Manager, Manager Technical Documentation 

Emhart Glass Inc 
1140 Sullivan St ? Elmira, NY 14901 ? USA 
Telephone +1 607 735 4279 ? Mobile +1 607 769 4779 
Fax +1 607 734 1245 
tom.beiswenger at emhartglass.com 
www.bucheremhartglass.com 
www.bucherindustries.com

From:        Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com> 
To:        "framers at lists.frameusers.com" <framers at lists.frameusers.com> 
Date:        11/14/2014 05:20 PM 
Subject:        RE: Problem with playing video clips in FM 12 document 
viewed in        Adobe Reader 11 
Sent by:        framers-bounces at lists.frameusers.com 

For testing different Reader scenarios - yes or use Virtual Machines to 
test your work on

----------------------------
CONFIDENTIALITY NOTE:
This e-mail message is for the sole use of the intended recipient(s) and 
may contain confidential and privileged information.  Any unauthorized 
review, use, disclosure or distribution is prohibited.  If you are not the 
intended recipient, please contact the sender via reply e-mail and destroy 
all copies of the original message.  Thank you.
----------------------------

-----Original Message-----
From: framers-bounces at lists.frameusers.com [
mailto:framers-bounces at lists.frameusers.com] On Behalf Of Steve Rickaby
Sent: November-14-14 8:29 AM
To: framers at lists.frameusers.com
Subject: Re: Problem with playing video clips in FM 12 document viewed in 
Adobe Reader 11

At 07:03 -0600 14/11/14, Mike Wickham wrote:

> If you have Acrobat, you should not install Reader or the PDF Creation 
Add-on that comes with FrameMaker on that same computer.

I'm sure this is true, Mike, but it's ultra-dumb: many folks *need* 
Acrobat Pro as well as Reader and FrameMaker. Are we supposed to buy an 
extra computer? (Rhetorical question).

-- 
Steve
_______________________________________________

You are currently subscribed to framers as jeff.coatsworth at jonasclub.com.