FrameMaker: mysterious font substitution in PDF

[Alan Houser]

Colleagues,

A client is seeing the following problem:

- FrameMaker 12, fully patched, Windows 7, full Acrobat.

- Document uses Helvetica font. Font pane shows all document fonts are 
available and in use (i.e., FrameMaker is not substituting any fonts).

- File>Save as PDF -- FrameMaker document reflows on-screen, with 
Helvetica replaced by Times New Roman. Generated PDF uses Times New 
Roman instead of Helvetica. (FrameMaker screen display refreshes and 
reverts back to Helvetica).

I'm baffled. I have yet to investigate:
- Missing "legal to embed" flag in client's Helvetica font?
- Corrupted Acrobat Distiller settings?

I would be grateful for any other ideas.

-Alan

-- 
Alan Houser
Group Wellesley, Inc.
Consultant and Trainer, Technical Publishing
arh on Twitter
412-450-0532