FrameMaker: mysterious font substitution in PDF

[Craig Ede]

Sounds like you need get a license for Helvetica that allows you to embed it in PDFs. Perhaps the font was purchased so long ago that it didn't have that option.

Craig

----------------------------------------
> Date: Fri, 24 Oct 2014 11:13:19 -0400
> From: arh at groupwellesley.com
> To: framers at lists.frameusers.com
> Subject: FrameMaker: mysterious font substitution in PDF
>
> Colleagues,
>
> A client is seeing the following problem:
>
> - FrameMaker 12, fully patched, Windows 7, full Acrobat.
>
> - Document uses Helvetica font. Font pane shows all document fonts are
> available and in use (i.e., FrameMaker is not substituting any fonts).
>
> - File>Save as PDF -- FrameMaker document reflows on-screen, with
> Helvetica replaced by Times New Roman. Generated PDF uses Times New
> Roman instead of Helvetica. (FrameMaker screen display refreshes and
> reverts back to Helvetica).
>
> I'm baffled. I have yet to investigate:
> - Missing "legal to embed" flag in client's Helvetica font?
> - Corrupted Acrobat Distiller settings?
>
> I would be grateful for any other ideas.
>
> -Alan
>
> --
> Alan Houser
> Group Wellesley, Inc.
> Consultant and Trainer, Technical Publishing
> arh on Twitter
> 412-450-0532
>
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