FrameMaker: mysterious font substitution in PDF

[Fred Ridder]

I'm glad someone else had a clearer recollection than I did of the PostScript Helvetica problem. I remember having to follow our corporate help desk's recommendation to uninstall the PostScript version of Helvetica to fix some issue that I don't remember the details of, but that I seem to recall was related to PDF generation. I do believe that it was a Windows 7 issue (I think it was the result of a system patch) because I almost never use Internet Explorer -- like most of our engineers and developers, I use Firefox.

It's easy to test this fix. Just move all files named HV*.pfm or HV*.pfb (there are normally four of each) to a different folder and restart your computer. If this doesn't fix the problem, just move the files back to their original location.

-Fred

Date: Fri, 24 Oct 2014 11:13:47 -0500
From: info at mikewickham.com
To: framers at lists.frameusers.com
Subject: Re: FrameMaker: mysterious font substitution in PDF


  
    
  
  
    Adding to Stuart's answer, if this is a situation where Windows is
    reading a printer-resident version of Helvetica from a Postscript
    printer-- rather than using a font that is actually installed on the
    computer--, the situation is usually easily fixable. The printer
    installation disk should contain a folder that holds all the 
    printer-resident fonts. You canmanually install any that you want on
    the computer and they will then be embeddable in a PDF.

    

    There is a warning related to Helvetica, though. There is a Windows
    or Internet Explorer bug (I forget which), which causes Web pages to
    display blank if they contain Helvetica as the first listed font in
    CSS and the Postscript version of Helvetica is installed on the
    computer. So if you start seeing blank Web pages in your browser,
    try uninstalling Helvetica from your computer-- or replace it with
    the OpenType version.

    

    Mike Wickham

     Are you sure the client actually has
        Helvetica on their system, and that Adobe PDF is their default
        printer (at least when using FM -- see Sundorne Setprint
        plugin)? It's possible their hardware printer is reporting the
        presence of Helvetica to the operating system, so that it
        appears to be present, but a printer-resident font can't be
        embedded in PDF.

    
    

  


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