realistic expectations in Pune, India

[Meenakshi Sharma]

Experience won't be an issue; quality may be. We'd hired technical writers
in Pune as far back as 2001. We don't have writers there anymore. We found
people who had a good attitude and were interested in our software, but
their writing wasn't "clean." Grammar was a real issue. I was surprised,
because I had grown up in India and had moved to the US only in my late
20s. However, things may have improved. We haven't done any interviews in
the last five years.

Meenakshi

On Thu, Apr 23, 2015 at 5:04 AM, John Sgammato <john.sgammato at actifio.com>
wrote:

> Hi gang,
> I have to hire a writer in Pune, India, but I wonder if I have unrealistic
> expectations.
> We have a pretty sophisticated doc system in unstructured FrameMaker 12,
> using variables, conditional text, text insets, etc.
> We need API content as well as content for network administrators and
> managed-service providers, SaaS, and business resiliency. Knowledge of data
> storage would be good.
> The person will work independently, far from the home team in Boston. The
> development team in Pune is a good team, but they do all the things that
> aggravate writers, making last-minute changes and expecting "a quick
> search-and-replace", not reviewing docs, etc.
> The person has to be able to essentially finish and publish the doc to US
> standards. My team does not have the time to edit the work from India. The
> writer must know the proper use of articles and placement of commas.
>
> So I am looking for a veteran with good grammar and 10+ years of
> experience using all the parts of unstructured FM and with real-life
> experience pushing back on a team. I can say all sorts of empowering things
> from Boston, but if the writer doesn't feel it in his/her heart, doesn't
> have the courage and the chutzpah to stand up to the team to ensure doc
> quality, then I have the wrong person and I get stuck with poor-quality
> documentation.
>
> Am I looking for a chimera? There are plenty of writers like that in the
> Boston area, but I need one in Pune. I suspect that TechComm has been a
> career in Boston a lot longer than it has in Pune...does anyone there even
> have ten years of experience?
> --
>
> <http://www.actifio.com/>    *John Sgammato, Documentation Architect*
> *e* john.sgammato at actifio.com  *c* 508.927.2083
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-- 
Meenakshi Sharma
Director of Marketing
eGain Communications
Mountain View, CA
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