Deactivate not available for Framemaker 10

[Syed Zaeem Hosain (Syed.Hosain@aeris.net)]

Yeah. I'd suggest right-clicking the FrameMaker executable, selecting "Run as Administrator", starting FrameMaker, and see if the menu item for Deactivation is still grayed out.

Z

-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Graham, Jasmine S
Sent: Thursday, February 19, 2015 11:37 AM
To: framers at lists.frameusers.com; tammyvb at spectrumwritingllc.com
Subject: Deactivate not available for Framemaker 10

Hi Tammy,
Check your user ID permissions on the laptop. I believe Administrator permissions are required to Deactivate.

Hope that helps!

Jasmine Graham
------------------------------

Message: 6
Date: Thu, 19 Feb 2015 10:29:15 -0700
From: "Tammy Van Boening" <tammyvb at spectrumwritingllc.com>
To: <framers at lists.frameusers.com>
Subject: Deactivate not available for for Framemaker 10
Message-ID: <002b01d04c69$968af2f0$c3a0d8d0$@com>
Content-Type: text/plain; charset="us-ascii"

HI All,

I have two Win 7, 64 bit machines (one desktop and one laptop) both with Framemaker 10 installed, all patched and current. I need to deactivate the instance of FM 10 on the laptop so that I can install and activate it on a second laptop. When I open the instance of FM 10 on the desktop, the Deactivate option is available from the Help menu. Great, but I do not want to deactivate this instance. When I open the instance of FM 10 on the laptop, the Deactivate option is grayed-out and no matter what I do, I cannot get to become enabled. I have closed and reopened FM multiple times, I have opened and closed existing FM documents, I have created and saved new FM documents, but no joy.

I can't deactivate the FM instance on my desktop . . .it has to be the one on the laptop.

Any thoughts or suggestions?

TIA,

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
tammyvb at spectrumwritingllc.com
www.spectrumwritingllc.com
303-840-1755
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