Deactivate not available for Framemaker 10

[Graham, Jasmine S]

Hi Tammy,
Check your user ID permissions on the laptop. I believe Administrator permissions are required to Deactivate.

Hope that helps!

Jasmine Graham
------------------------------

Message: 6
Date: Thu, 19 Feb 2015 10:29:15 -0700
From: "Tammy Van Boening" <tammyvb at spectrumwritingllc.com>
To: <framers at lists.frameusers.com>
Subject: Deactivate not available for for Framemaker 10
Message-ID: <002b01d04c69$968af2f0$c3a0d8d0$@com>
Content-Type: text/plain; charset="us-ascii"

HI All,

I have two Win 7, 64 bit machines (one desktop and one laptop) both with
Framemaker 10 installed, all patched and current. I need to deactivate the
instance of FM 10 on the laptop so that I can install and activate it on a
second laptop. When I open the instance of FM 10 on the desktop, the
Deactivate option is available from the Help menu. Great, but I do not want
to deactivate this instance. When I open the instance of FM 10 on the
laptop, the Deactivate option is grayed-out and no matter what I do, I
cannot get to become enabled. I have closed and reopened FM multiple times,
I have opened and closed existing FM documents, I have created and saved new
FM documents, but no joy.

I can't deactivate the FM instance on my desktop . . .it has to be the one
on the laptop.

Any thoughts or suggestions?

TIA,

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
tammyvb at spectrumwritingllc.com
www.spectrumwritingllc.com
303-840-1755
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