Deactivate not available for for Framemaker 10

[Tammy Van Boening]

A quick note . . . I have previously deactivated FM on the "old" laptop, uninstalled and reinstalled it. I am the Administrator and this isn't an issue with other Adobe programs on the same laptop (Captivate, Acrobat).  . . all have the Deactivate option available w/out having to right-click and run as Administrator. I have been the Administrator on this laptop since the cows came home, but as Craig has mentioned, this isn't the issue. I contacted Adobe and evidently, this is a known quirky issue that they aware of but can't understand why/how it happens.  I worked with Adobe support to get a resolution.

 

I appreciate all the responses. A few offlist also stated that they went through this issue and the machinations that they had go to through with Adobe to get it resolved was painful. 

 

One more day until Friday.

 

TVB

 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

tammyvb at spectrumwritingllc.com

www.spectrumwritingllc.com

303-840-1755

 

From: Craig Ede [mailto:craigede at hotmail.com] 
Sent: Thursday, February 19, 2015 1:17 PM
To: tammyvb at spectrumwritingllc.com; info at heiko-haida.de; framers at lists.frameusers.com
Subject: RE: Deactivate not available for for Framemaker 10

 

Tammy,

 

I'm running Win7 FM10 (as part of TCS 3) on one of my laptops and the Deactivate option is not grayed out when I'm logged in as a non-Administrator. I expect I would have to enter an Administrator password to effect the deactivation, but the menu item to Deactivate is there for a non-Administrator user.

 

Craig 

 

From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Tammy Van Boening
Sent: Thursday, February 19, 2015 12:19 PM
To: 'Tammy Van Boening'; info at heiko-haida.de; 'Framers'
Subject: RE: Deactivate not available for for Framemaker 10

 

And it's not running in Trial mode. It's a legally purchased, fully licensed single seat (not a volume license) and I have been using it since FM 10 came out . . . I was an early adopter of 10.

 

Grumble, grumble, grumble. . . 

 

TVB

 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

tammyvb at spectrumwritingllc.com

www.spectrumwritingllc.com

303-840-1755

 

From: Tammy Van Boening [mailto:tammyvb at spectrumwritingllc.com] 
Sent: Thursday, February 19, 2015 11:15 AM
To: 'info at heiko-haida.de'; 'Framers'
Subject: RE: Deactivate not available for for Framemaker 10

 

Hi Heiko,

 

It's my business laptop and I am therefore set up as the administrator and the PC is connected to the internet - hard-wired in fact, not even wireless. J

 

I am doing what you suggested about going ahead and trying to install as another suggested offlist.  Just frustrating and a big time waster to try deal with something that should be so simple.

 

thanks!

 

TVB

 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

tammyvb at spectrumwritingllc.com

www.spectrumwritingllc.com

303-840-1755

 

From: Heiko Haida [mailto:info at heiko-haida.de] 
Sent: Thursday, February 19, 2015 11:03 AM
To: Tammy Van Boening; Framers
Subject: Re: Deactivate not available for for Framemaker 10

 

Hi Tammy,

it may be necessary to work with admin rights to have the "Deactivate" button available, or maybe it will only work if the computer is connected with the internet. 

If this did not help: Maybe you could just try to install FM 10 on the second laptop and see if the program would run with your license...

Best regards - Tino H. Haida, Berlin

 

Tammy Van Boening:

HI All,

I have two Win 7, 64 bit machines (one desktop and one laptop) both with Framemaker 10 installed, all patched and current. I need to deactivate the instance of FM 10 on the laptop so that I can install and activate it on a second laptop. When I open the instance of FM 10 on the desktop, the Deactivate option is available from the Help menu. Great, but I do not want to deactivate this instance. When I open the instance of FM 10 on the laptop, the Deactivate option is grayed-out and no matter what I do, I cannot get to become enabled. I have closed and reopened FM multiple times, I have opened and closed existing FM documents, I have created and saved new FM documents, but no joy. 

 

I can't deactivate the FM instance on my desktop . . .it has to be the one on the laptop.

Any thoughts or suggestions?

TIA,

TVB

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

tammyvb at spectrumwritingllc.com

www.spectrumwritingllc.com

303-840-1755

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20150219/de284693/attachment.htm>