Frame and disk encryption software

[Michael Norton]

Recently, our IT department put disk encryption software (WinMagic) on our machines. Since then, several times when I have tried to open a FrameMaker v10 (.fm) file, I have gotten the Unknown File Type dialog. If I then restore a backup of the file stored in our version control system, FrameMaker will open it just fine.

I've tried opening the files several ways, such as via a book file, via File | Open, double-clicking in Windows Explorer, and so on, but that makes no difference. I also have FrameMaker v12 and it experiences the same problem.

I can choose the Text option on the Unknown File Type dialog, but I just get an empty Frame file. The file sizes for both the "bad" file and a readable copy of that file are the same.

Has anyone else experienced this problem?

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Michael Norton | Technical Writer
o: (678) 527.5412 | f: (678) 264.0908
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