Frame and disk encryption software

[Steve Rickaby]

At 18:58 +0000 14/1/15, Michael Norton wrote:

>Recently, our IT department put disk encryption software (WinMagic) on our machines. Since then, several times when I have tried to open a FrameMaker v10 (.fm) file, I have gotten the Unknown File Type dialog. If I then restore a backup of the file stored in our version control system, FrameMaker will open it just fine.
> 
>I've tried opening the files several ways, such as via a book file, via File | Open, double-clicking in Windows Explorer, and so on, but that makes no difference. I also have FrameMaker v12 and it experiences the same problem.

I have two initial thoughts:

. It would seem to be your IT department's responsibility to fix this ;-)

. Does it occur if you save FrameMaker files in MIF (i.e. a pure text format)?

It would seem that the disk encryption is corrupting FrameMaker binaries.

-- 
Steve