FrameMaker locks up

[David Spreadbury]

Dave,If you think it could be your security software, or even your anti-virus software, have you tried disabling either, or both, and running Frame?Usually a reboot with quickly re-enable either settings.Since I am running the same version of FM12, with various pods hanging and numerous graphics, and don't see any of these problems, it sounds like either a system issue or something went wrong during the FM12 install.I would try disabling the security software and/or virus scanner first. If that doesn't work, then a re-install of FM12. 

     On Friday, January 23, 2015 9:32 AM, "Stamm, David" <David.Stamm at gd-ms.com> wrote:
   

 2015-01-23-05T15:30Z

Windows 7 Enterprise operating system
Serviced pack 1
8.0 GB RAM
64-bit
FrameMaker 12.0.3.424 unstructured
Local administrator privileges
Shortcut to FrameMaker encoded to run as administrator

Yesterday, I posted about this problem under the subject, "Cannot import graphics."  Today, I experienced the lockup while using the Paragraph Designer "pod" (which I guess is the term) when the pod is part of a "tab group" (which I again guess is the term).

In my layout of FrameMaker, I customarily have the tab group of the Character Catalog, Find/Change, Hypertext, Marker, and Paragraph Designer pods displayed in a tab group.

Today, I had copied examples of two paragraph tags from a template and had pasted the examples into my production file.  I had applied one of the newly-added paragraph tags where I wanted it.  Then, in the tab group, on the Paragraph Designer pod, I chose the "Apply" button.  It was then that I heard the "ding" that indicates that FrameMaker is locked up hard and that I'll have to use Task Manger to force it out of the system.

My installation of FrameMaker was updated to the current version only a week or so ago.  Because I have seen no other postings about this problem, I wonder whether there's a conflict between the latest update and my employer's security software that causes the problem.  Although I've already reported this to the corporate service desk, I've had no response to that report.

The contributors to this are my best source of help in such situations.  ¿Any thoughts?

Thanks,
Dave Stamm
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