Adobe Customer Care-less - Yet another round

[Abungu, Salome]

They also monitor the FrameUsers group as well (yahoo group) and will even post in the group forum. I've received help from them that way in the past from them.

Salome Abungu
Service and Sales
Technical Writer

Scott Safety
4320 Goldmine Road
Monroe, NC  28110 USA

Tel:  704.207.2692
Fax: 704.291.8420

sabungu at tycoint.com<mailto:sabungu at tycoint.com>
www.ScottSafety.com<http://www.scottsafety.com/>

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From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Michael Norton
Sent: Sunday, May 31, 2015 7:55 PM
To: framers at lists.frameusers.com
Subject: Re: Adobe Customer Care-less - Yet another round

Yes it is - and thanks to the Adobe folks who monitor this list and who are typically very helpful.

--------------------
Date: Sat, 30 May 2015 11:31:45 -0700
From: Robert Lauriston <robert at lauriston.com>
To: "framers at lists.frameusers.com" <framers at lists.frameusers.com>
Subject: Re: Adobe Customer Care-less - Yet another round

Having knowledgeable, senior employees monitoring and posting in a public forum is a very efficient use of tech support resources.

On Sat, May 30, 2015 at 11:22 AM, Tori Muir <tmuir at spot-on-creative.com<mailto:tmuir at spot-on-creative.com>> wrote:
> Well.. yes and no. It's ridiculous that a paying customer of so many years  can only get timely, competent assistance by venting in a forum.




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