Adobe Customer Care-less - Yet another round

[Writer]

So what are we supposed to do when we need a timely resolution? Bitch about Adobe on a user group and circumvent the support process altogether?
Nadine

      From: "Abungu, Salome" <sabungu at tycoint.com>
 To: "framers at lists.frameusers.com" <framers at lists.frameusers.com> 
 Sent: Monday, June 1, 2015 8:38 AM
 Subject: RE: Adobe Customer Care-less - Yet another round
   
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| 
| Salome Abungu
Service and Sales Technical Writer 
Scott Safety
4320 Goldmine Road Monroe, NC  28110 USA  | Tel:  704.207.2692 Fax: 704.291.8420    sabungu at tycoint.com www.ScottSafety.com    Follow Scott Safety   |   |

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      From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com]On Behalf Of Michael Norton
Sent: Sunday, May 31, 2015 7:55 PM
To: framers at lists.frameusers.com
Subject: Re: Adobe Customer Care-less - Yet another round    Yes it is – and thanks to the Adobe folks who monitor this list and who are typically very helpful.    -------------------- Date: Sat, 30 May 2015 11:31:45 -0700 From: Robert Lauriston <robert at lauriston.com> To: "framers at lists.frameusers.com" <framers at lists.frameusers.com> Subject: Re: Adobe Customer Care-less - Yet another round    Having knowledgeable, senior employees monitoring and posting in a public forum is a very efficient use of tech support resources.    On Sat, May 30, 2015 at 11:22 AM, Tori Muir <tmuir at spot-on-creative.com> wrote: > Well.. yes and no. It's ridiculous that a paying customer of so many years  can only get timely, competent assistance by venting in a forum.          

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