Now I need to unsubscribe from Adobe marketing phone calls?

[Carol J. Elkins]

I've received several phone calls from Adobe sales reps who start the 
conversation by mentioning my attendance at one of the recent 
TechComm Webinars and ultimately ask me if I plan to upgrade to the 
new TCS release. On the first call, I was genuinely happy to give my 
feedback and to answer the rep's questions. On the next couple of 
calls, I explained that I had already answered the questions. On the 
call today I asked to be removed from their calling list. The rep 
told me that in order to do this, I would need to unsubscribe. 
Seriously? Now I need to unsubscribe from Adobe marketing phone calls?

I don't mind emails because they are not intrusive and I can ignore 
them if I choose. But why must I now go to the trouble of 
unsubscribing from marketing phone calls that I never agreed to 
receive in the first place? This is ridiculous.

I explained this to the rep and he said he would mention it in the 
email he would send me to unsubscribe.

Please, Adobe. Good customer service means be there when we ask for 
your help. Your marketing team is stepping beyond the boundaries that 
I believe are necessary to provide good customer service. You are 
trolling for sales and disrupting my workflow in the process. This is 
not the first time that I have received multiple calls from the same 
representative asking the same questions, and they simply must cease.

Carol

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Carol J. Elkins---A Written Word LLC
Making Information Understandable
Phone: 719-948-3773
mailto:celkins at awrittenword.com
http://www.awrittenword.com
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