FrameMaker 9 "Internal error 9004" issue

[Syed Zaeem Hosain (Syed.Hosain@aeris.net)]

True. Not officially supported, but I also have run every version of FrameMaker from 7.2 onwards in 64-bit Windows (various) without any problems - particularly this error reported by Frank.

Of course, FM 9 was not as stable as FM 8 (older) or FM 11 (later) versions. FM 9 did crash on me on a few occasions, but didn't require a re-installation, or stay broken for long. Usually it was some file corruption issue that a MIF save-read typically fixed.

Z

-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Robert Lauriston
Sent: Friday, June 12, 2015 2:45 PM
To: Frank Ripp; framers at lists.frameusers.com
Subject: Re: FrameMaker 9 "Internal error 9004" issue

64-bit Windows 7 is not a supported OS for FrameMaker 9, it's designed for 32-bit XP or Vista. Have you tried installing in compatibility mode?

Here's an old Adobe forum thread on the subject:

https://forums.adobe.com/message/2992588

On Fri, Jun 12, 2015 at 2:34 PM, Frank Ripp <fripp at pacificbiosciences.com> wrote:
> Hi Framers,
>
>
>
> I’m running Frame 9 (v9.0p255) under Windows 7 on a Dell Latitude with 
> 16 GB of RAM.
>
> The software was recently installed, and for a few weeks everything 
> worked as expected.
>
>
>
> Today, when I open *any* existing Frame document:
>
> 1)      The document is blank.
>
> 2)      When I close the document, the content now displays underneath the
> “Do you want to save changes” dialog. (So my content is still there!)
>
> 3)      No matter which button I click, an error message displays:
> “Internal error 9004 <lots of numbers> FrameMaker has detected a 
> serious problem and must quit.”
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