FrameMaker 9 "Internal error 9004" issue

[Frank Ripp]

Hi Framers,

Based on your feedback, I tried the following:


1)      Setting the compatibility mode to "Windows XP (Service Pack 3)", "Vista (Service Pack 2)", and even "Windows 7".

2)      Opening Frame as an Administrator.

Neither of these made a difference.
I noticed that my problem started several days after a series of IT-pushed system updates. (Frame 9 was running fine on Windows 7 for quite a while before that.)

Fred Ridder said "FWIW, Frame 9.0 is six and a half years old and as of this week is now four versions behind the current release. Adobe's usual policy is to provide support for no more than two previous versions plus the current release. I suspect you may need to bite the bullet and upgrade."

Maybe it is time - if I upgrade, should it be to Frame 12 or "Frame 2015"?

Thanks, Frank

From: Frank Ripp
Sent: Friday, June 12, 2015 2:34 PM
To: framers at lists.frameusers.com
Cc: Frank Ripp
Subject: FrameMaker 9 "Internal error 9004" issue

Hi Framers,

I'm running Frame 9 (v9.0p255) under Windows 7 on a Dell Latitude with 16 GB of RAM.
The software was recently installed, and for a few weeks everything worked as expected.

Today, when I open *any* existing Frame document:

1)      The document is blank.

2)      When I close the document, the content now displays underneath the "Do you want to save changes" dialog. (So my content is still there!)

3)      No matter which button I click, an error message displays:  "Internal error 9004 <lots of numbers> FrameMaker has detected a serious problem and must quit."

4)      I click OK in the error dialog and FrameMaker quits.


Our IT folks uninstalled Frame, then reinstalled it from disk. I then updated it with 4 separate patches, updating it from 9.0p196 to 9.0p255.
I'm still seeing the same behavior. (And of course, I'm in the middle of working on many documents!)

As per the error message, I sent the log files to Adobe at fmerror at adobe.com<mailto:fmerror at adobe.com>. Not sure when I'll hear back from them.

Anybody out there run into this problem? How did you resolve it?
Any help on this is greatly appreciated!

Frank Ripp
Pacific Biosciences
Menlo Park, CA
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