secured PDFs
grant at hedgewizard.net
grant at hedgewizard.net
Tue Mar 3 14:33:50 PST 2015
We deliver unlocked PDFs.
The only time I use locked PDFs is at the customer's request.
As for illegal reuse; we have seen lawsuits successfully brought by Cisco and
Brocade (successful in that the defendant agreed to rework their docs).
Grant
> On March 3, 2015 at 2:17 PM Ken Poshedly <poshedly at bellsouth.net> wrote:
>
> It's more a matter of our verbage and/or images being copied and used in the
> documentation by competitors.
>
> As a tech writer for two world-known heavy equipment companies over the past
> 17 years, I know first-hand that it is not uncommon for former technicians and
> trainers to be put in front of a keyboard and terminal to produce manuals when
> they get "too old" to travel long distances or for extended periods for
> training or service duties. Their skills are valued far more than their
> ability to write coherent text.
>
> They obviously know every thread-pitch, ampere and torque of all bolts and
> everything else, but proper writing skills and observance of copyright laws
> are TOTALLY foreign to many of them. That is exactly what happened when I
> worked alongside a former friend who had been a trainer for many years but
> then got into technical writing. Cutting and pasting stuff verbatim from
> competitors' manuals was totally what he did. When I told him our company
> could theoretically get sued out of existence, he brushed it off.
>
> In the real world, I don't know if that kind of stuff (being sued for using
> plagiarized text and graphics in construction equipment manuals) actually
> matters, but my job -- the way I see it -- includes protecting my employer
> from this kind of stuff.
>
>
> On Tuesday, March 3, 2015 4:00 PM, "john.x.posada at us.hsbc.com"
> <john.x.posada at us.hsbc.com> wrote:
>
> > >
> > Ken...just wondering...
> > If a customer buys your product, what do you care if they make changes?
> >
> > John X Posada
> > AML Syst & Ops Supt Data Analyst | US FCC & RC Systems Control &
> > Analytics
> > | HSBC North America Holdings Inc
> > 330 Madison Ave., NY NY
> >
> > _______________________________________________________________
> >
> >
> >
> >
> >
> > Phone
> > Int: 212-525-5483 Ext: Personal Cellphone - 732-259-2874
> > Fax
> > Conference Bridge - 877-304-0052, Code 74809254
> > Email
> > john.x.posada at us.hsbc.com <mailto:john.x.posada at us.hsbc.com>
> >
> >
> > _______________________________________________________________
> > Protect our environment - please only print this if you have
> > to!
> >
> >
> >
> >
> >
> >
> > From: Ken Poshedly < poshedly at bellsouth.net
> > <mailto:poshedly at bellsouth.net> >
> > To: " tom.beiswenger at emhartglass.com
> > <mailto:tom.beiswenger at emhartglass.com> "
> > < tom.beiswenger at emhartglass.com
> > <mailto:tom.beiswenger at emhartglass.com> >, "Johnson, Joyce"
> > < JJohnson at abtg.com <mailto:JJohnson at abtg.com> >
> > Cc: " framers at lists.frameusers.com
> > <mailto:framers at lists.frameusers.com> " < framers at lists.frameusers.com
> > <mailto:framers at lists.frameusers.com> >
> > Date: 03/03/2015 03:56 PM
> > Subject: Re: secured PDFs
> > Sent by: framers-bounces at lists.frameusers.com
> > <mailto:framers-bounces at lists.frameusers.com>
> >
> >
> >
> > In addition to hard-copies of our manuals included in the operator cab of
> > the heavy construction equipment my company manufactures and markets
> > worldwide, we also make available pdf files of our manuals with passwords
> > to prevent changes, copying text & images, etc.
> >
> > So far, we're not aware of any plagiarism or other unauthorized use of
> > our
> > stuff. At least not yet.
> >
> > -- Ken in Atlanta
> >
> >
> > On Tuesday, March 3, 2015 3:33 PM, " tom.beiswenger at emhartglass.com
> > <mailto:tom.beiswenger at emhartglass.com> "
> > < tom.beiswenger at emhartglass.com <mailto:tom.beiswenger at emhartglass.com>
> > > wrote:
> >
> >
> > We used to deliver user guides as secured PDFs; however, the security
> > settings in Acrobat 9 never fully suited our needs. We have since
> > upgraded
> > to Acrobat 12, but I haven't checked if the settings are any better. That
> > said, securing the documents ended up being more pain than it was worth.
> > Too many users wanted to extract pages or do other things that we deemed
> > were OK. We dropped the securing documents years ago. I know there is
> > fear
> > that someone could steal some trade secret (I never found one in our
> > manuals), but as long as you are distributing a document in either PDF or
> > print, you have to assume that sooner or later your competition will
> > manage to get a copy.
> >
> > As far as protecting ourselves from someone modifying our documentation
> > in
> > a way that could expose us to liability for machine damage or personal
> > injury, we cover ourselves (per the lawyers) by including disclaimers in
> > the preface and noting that the documentation always remains our
> > proprietary property and cannot be altered or duplicated without our
> > permission. I'm sure that doesn't stop anyone, but the legal folks say
> > that if a customer violates that clause, they place themselves at risk
> > through no fault of ours.
> >
> >
> >
> >
> > Tom Beiswenger
> > Manager, Technical & Training Documentation, Project Manager - Inspection
> > Business
> > Emhart Glass Mfg. Inc.
> > 1140 Sullivan St.
> > Elmira, NY 14901
> > PH: +607 735-4279
> > FX: +607 734-8278
> > Mobile: +607 769-4779
> > Email: tom.beiswenger at emhartglass.com
> > <mailto:tom.beiswenger at emhartglass.com>
> >
> >
> >
> > From: "Johnson, Joyce" < JJohnson at abtg.com
> > <mailto:JJohnson at abtg.com> >
> > To: " framers at lists.frameusers.com
> > <mailto:framers at lists.frameusers.com> " < framers at lists.frameusers.com
> > <mailto:framers at lists.frameusers.com> >
> > Date: 03/03/2015 03:14 PM
> > Subject: secured PDFs
> > Sent by: framers-bounces at lists.frameusers.com
> > <mailto:framers-bounces at lists.frameusers.com>
> >
> >
> >
> > We deliver user guides (software and hardware) to customers via
> > password-protected pdfs, loaded onto servers and also posted on our
> > customer web portal.
> >
> > I’m wondering how members of this group deliver customer-facing
> > documents.
> > Do you use pdfs? If so, do you secure those pdfs? If you secure them, how
> > do you accommodate in-house colleagues who request unsecured pdfs so they
> > can extract pages and images?
> >
> > Thanks in advance for your responses.
> >
> > Joyce
> >
> > Joyce M. Johnson
> > AmerisourceBergen
> > Lead Technical Writer
> > Technology Group
> >
> > 1400 Busch Parkway
> > Buffalo Grove, IL 60089
> >
> > 847.808.5875
> > 888.537.3102 ext 15875
> >
> > www.abtg.com
> >
> > CONFIDENTIALITY NOTICE: This electronic mail transmission may contain
> > privileged and/or confidential information and is intended only for the
> > review of the party to whom it is addressed. If you have received this
> > transmission in error, please immediately return it to the sender, delete
> > it and destroy it without reading it. Unintended transmission shall not
> > constitute the waiver of the attorney-client or any other privilege.
> >
> > _______________________________________________
> >
> >
> > You are currently subscribed to framers as
> > tom.beiswenger at emhartglass.com. <mailto:tom.beiswenger at emhartglass.com.>
> >
> > Send list messages to framers at lists.frameusers.com.
> > <mailto:framers at lists.frameusers.com.>
> >
> > To unsubscribe send a blank email to
> > framers-unsubscribe at lists.frameusers.com
> > <mailto:framers-unsubscribe at lists.frameusers.com>
> > or visit
> >
> > http://lists.frameusers.com/mailman/options/framers/tom.beiswenger%40emhartglass.com
> >
> >
> > Send administrative questions to listadmin at frameusers.com.
> > <mailto:listadmin at frameusers.com.> Visit
> > http://www.frameusers.com/ <http://www.frameusers.com/> for more
> > resources and info.
> >
> >
> > _______________________________________________
> >
> >
> > You are currently subscribed to framers as poshedly at bellsouth.net.
> > <mailto:poshedly at bellsouth.net.>
> >
> > Send list messages to framers at lists.frameusers.com.
> > <mailto:framers at lists.frameusers.com.>
> >
> > To unsubscribe send a blank email to
> > framers-unsubscribe at lists.frameusers.com
> > <mailto:framers-unsubscribe at lists.frameusers.com>
> > or visit
> >
> > http://lists.frameusers.com/mailman/options/framers/poshedly%40bellsouth.net
> >
> >
> > Send administrative questions to listadmin at frameusers.com.
> > <mailto:listadmin at frameusers.com.> Visit
> > http://www.frameusers.com/ <http://www.frameusers.com/> for more
> > resources and info.
> >
> >
> >
> >
> > ****************************************************************** This
> > message originated from the Internet. Its originator may or may not be
> > who
> > they claim to be and the information contained in the message and any
> > attachments may or may not be accurate.
> > ******************************************************************
> > _______________________________________________
> >
> >
> > You are currently subscribed to framers as john.x.posada at us.hsbc.com.
> > <mailto:john.x.posada at us.hsbc.com.>
> >
> > Send list messages to framers at lists.frameusers.com.
> > <mailto:framers at lists.frameusers.com.>
> >
> > To unsubscribe send a blank email to
> > framers-unsubscribe at lists.frameusers.com
> > <mailto:framers-unsubscribe at lists.frameusers.com>
> > or visit
> >
> > http://lists.frameusers.com/mailman/options/framers/john.x.posada%40us.hsbc.com
> >
> >
> >
> > Send administrative questions to listadmin at frameusers.com.
> > <mailto:listadmin at frameusers.com.> Visit
> > http://www.frameusers.com/ <http://www.frameusers.com/> for more
> > resources and info.
> >
> >
> >
> > ******************************************************************
> > This message originated from the Internet. Its originator may or may not
> > be
> > who they claim to be and the information contained in the message and any
> > attachments may or may not be accurate.
> > ******************************************************************
> >
> >
> >
> >
> > -----------------------------------------
> > ******************************************************************
> > This E-mail is confidential. It may also be legally privileged. If
> > you are not the addressee you may not copy, forward, disclose or
> > use any part of it. If you have received this message in error,
> > please delete it and all copies from your system and notify the
> > sender immediately by return E-mail.
> >
> > Internet communications cannot be guaranteed to be timely, secure,
> > error or virus-free. The sender does not accept liability for any
> > errors or omissions.
> > ******************************************************************
> > SAVE PAPER - THINK BEFORE YOU PRINT!
> >
> >
> >
> >
> > >
> _______________________________________________
>
>
> You are currently subscribed to framers as grant at hedgewizard.net.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit
> http://lists.frameusers.com/mailman/options/framers/grant%40hedgewizard.net
>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20150303/ff9a8f3d/attachment.htm>
More information about the framers
mailing list