secured PDFs

[Johan Anglemark]

We password-protect them. We allow almost everything except making 
changes to the PDF, extracting, printing etc is OK.

The reason we do it is to maximise the odds that the user and Support 
are looking at the same text when they call Support. We have no concerns 
over the texts being copied etc.

-j

On 2015-03-03 21:12, Johnson, Joyce wrote:
> We deliver user guides (software and hardware) to customers  via
> password-protected pdfs, loaded onto servers and also posted on our
> customer web portal.
>
> I’m wondering how members of this group deliver customer-facing
> documents. Do you use pdfs? If so, do you secure those pdfs? If you
> secure them, how do you accommodate in-house colleagues who request
> unsecured pdfs so they can extract pages and images?
>
> Thanks in advance for your responses.
>
> Joyce

-- 
Johan Anglemark

Tel: 0708-65 10 88