Frame 11 license becomes trial license

[Oran Petersen]

This happened to me about 2 weeks ago for F11 on my Win 8.1 machine. Seems that Adobe lost its brain for some on the activation intelligence.
I chose the option "install" with a license, opened my Adobe account and entered the key. It came back activated and ready to go instantly.

I highly recommend that you know your AdobeID, password, and license key. I keep these on my machine and in a safe place for quick access. The fix for me was about 2 minutes.
  
On Fri, May 8, 2015 at 6:05 AM,  < michael.schwartz at teradyne.com > wrote: 
> My Frame 11 license has stopped working.  This hasn't happened to any of my 
> colleagues.  One day, I was using ePub and Frame to generate .chm output. 
> The next morning, when I tried to do the same, Frame popped up a screen 
> telling me to request a trial license.  This caused an ePub error because it 
> couldn't start Frame.  When I tried starting Frame independently, I got the 
> same thing.  I had an immediate deadline to deal with, so I set up a trial 
> licence of Frame, hoping that ePub could use it.  It couldn't. 
> 
> For various reasons, I don't have the information I need to access Adobe 
> support.  I'm hoping I can do that on Monday.  But, in the mean time, has 
> anyone had this experience?  Any idea why it's happening?  Any way to keep 
> it from happening?