Adobe Customer Care-less - Yet another round

[Writer]

And one for Jenny and the Wimp...

http://www.bing.com/videos/search?q=frantics+boot+to+the+head&FORM=VIRE1#view=detail&mid=567A4D725F3828D72C0D567A4D725F3828D72C0D

Nadine

John Sgammato <john.sgammato at actifio.com> wrote:
>She's right, you know. 
>
>It's not always that way, but it's too often that way. 
>
>ymmv (but probably not by much)
>
>
>On Fri, May 29, 2015 at 10:14 PM, Tammy Van Boening <tammyvb at spectrumwritingllc.com> wrote:
>
>So,  I log into my Adobe products account tonight to retrieve a serial number for a registered product.  I see that another product that I registered over 18 months ago, Acrobat XI Pro, for some reason is not listed. I attempt to register the product  online with the serial number that I have on the faded product insert. I keep getting the message that the serial number is invalid . . . even though it's the serial number that Adobe has provided! I start a chat with Adobe Support. I am damn near explicitly accused of stealing the product - where did I buy the product, when did I buy it, under what email? The real kicker - at first, "no such email exists," and I explode and voila, they miraculously find the email (never mind that it's been my email with Adobe for 7 years) and yes, they do see that I have other products registered under this email, but send a screen capture to provide proof of my installation. How stupid - I could send a screen capture of anybody's computer - they have no idea if it really is mine - but I oblige and send one. Not good enough - I have to provide a receipt/proof of purchase. I reply that I have the DAMNED serial number on the box, but for some reason, Adobe isn't recognizing it online. Why isn't that good enough? 
>
>After 35 minutes of back and forth, I  get  "We have escalated this." The escalation team will see if they can figure out what's going on and get back to you in 24 hours." Uh? I am working on setting up a new system after hours. I need the damned serial number to work now!!! Not in 24 hours.
>
>Typical Adobe we don't give a rat's a___ customer service.  
>
>After over 20 years of buying Adobe products (10 in corporate, 10 independently), this is how they treat a customer? 
>
>Adobe, if you're listening, pull your collective heads out of your b_____s and provide real customer service.
>
>TVB
>
>Tammy Van Boening
>
>Owner/Principal
>
>Spectrum Writing, LLC
>
>www.spectrumwritingllc.com
>
>TammyVB  *AT*  spectrumwritingllc  *DOT*  com
>
>
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>-- 
>
>
>    John Sgammato, Documentation Architect
>e john.sgammato at actifio.com  c 508.927.2083  
>t @actifiodocs 
>
>333 Wyman Street, Waltham, MA 02451
>
>            
>
>Radically simple copy data management 
>
>.
>
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