Adobe Customer Care-less - Yet another round

[John Sgammato]

She's right, you know.
It's not always that way, but it's too often that way.
ymmv (but probably not by much)

On Fri, May 29, 2015 at 10:14 PM, Tammy Van Boening <
tammyvb at spectrumwritingllc.com> wrote:

>  So,  I log into my Adobe products account tonight to retrieve a serial
> number for a registered product.  I see that another product that I
> registered over 18 months ago, Acrobat XI Pro, for some reason is not
> listed. I attempt to register the product  online with the serial number
> that I have on the faded product insert. I keep getting the message that
> the serial number is invalid . . . even though it's the serial number that
> Adobe has provided! I start a chat with Adobe Support. I am damn near
> explicitly accused of stealing the product - where did I buy the product,
> when did I buy it, under what email? The real kicker - at first, "no such
> email exists," and I explode and voila, they miraculously find the email (never
> mind that it's been my email with Adobe for 7 years) and yes, they do see
> that I have other products registered under this email, but send a screen
> capture to provide proof of my installation. How stupid - I could send a
> screen capture of anybody's computer - they have no idea if it really is
> mine - but I oblige and send one. Not good enough - I have to provide a
> receipt/proof of purchase. I reply that I have the DAMNED serial number
> on the box, but for some reason, Adobe isn't recognizing it online. Why
> isn't that good enough?
>
> After 35 minutes of back and forth, I  get  "We have escalated this." The
> escalation team will see if they can figure out what's going on and get
> back to you in 24 hours." Uh? I am working on setting up a new system
> after hours. I need the damned serial number to work now!!! Not in 24
> hours.
>
> Typical Adobe we don't give a rat's a___ customer service.
>
> After over 20 years of buying Adobe products (10 in corporate, 10
> independently), this is how they treat a customer?
>
> Adobe, if you're listening, pull your collective heads out of your b_____s
> and provide real customer service.
>
> TVB
>
> Tammy Van Boening
>
> Owner/Principal
>
> Spectrum Writing, LLC
>
> www.spectrumwritingllc.com
>
> TammyVB  *AT*  spectrumwritingllc  *DOT*  com
>
>
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-- 

<http://www.actifio.com/>    *John Sgammato, Documentation Architect*
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