[Framers] Frame 2015 error when saving

[Norton, Michael]

The graphics are stored locally.


Michael Norton | Principal Technical Writer, Robotics and Workforce Intelligence |  Pegasystems Inc.

-----Original Message-----
From: Alan Houser [mailto:arh at groupwellesley.com] 
Sent: Thursday, July 21, 2016 3:58 PM
To: Norton, Michael <Michael.Norton at pega.com>; framers at lists.frameusers.com
Subject: Re: [Framers] Frame 2015 error when saving

FrameMaker is rather intolerant of network latency. Since you mentioned referenced graphics and intermittent errors ... are the graphics on a network drive? That may be a root cause.

You might set up a document with local referenced graphics to test this hypothesis.

-Alan
---

Alan Houser
Group Wellesley, Inc.
Consultant and Trainer, Technical Publishing arh on Twitter
412-450-0532

On 7/21/16 3:32 PM, Norton, Michael wrote:
> Craig Ede replied:
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> We used to see this kind of error on Unix when the disk quota area was too small (resulting in lost graphics and gray boxes replacing the lost graphics). It only affects embedded graphics. There may be a Windows resource that has not allocated enough memory. Any framers out there who have dealt with this on Windows machines?
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> This error seems to only affect referenced graphics and I get it on a Windows 7 machine. It is an intermittent error. Adobe Support contacted me, but so far there are no answers. Often, I can close the file, reopen it, and save it again with no problem. I've seen it occur on small files and large file. I am using a SaveAsMIF script to automatically create a MIF file when I save, but Adobe didn't think that would cause the problem.
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> The error text is...
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> An internal error occurred while writing imported graphics in this document The file has been saved, but has lost some image data. Please report this Error to Adobe Technical Support.
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