[Framers] FrameMaker 7.2 Not Responding on New PC
tom.beiswenger at emhartglass.com
tom.beiswenger at emhartglass.com
Tue Mar 1 07:27:32 PST 2016
I had the same problem a couple of years ago with FM 7 (installed
originally on computer with XP. Our IT people tried several of these fixes
but none did more than slightly reduce the crash frequency. When we
upgraded to FM 12, the problem went away. I was later told that FM 7
didn't play well with Win 7 and above.
Besides eliminating the crashes, FM 12, I found had many more features
that I use frequently now and was actually easier to use.
Tom Beiswenger
Manager, Technical & Training Documentation, Project Manager - Inspection
Business
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswenger at emhartglass.com
From: "David Artman" <david at davidartman.com>
To: "Kevin Ryan" <kevin.ryan at systemsandsoftware.net>,
"framers at lists.frameusers.com" <framers at lists.frameusers.com>
Date: 03/01/2016 10:09 AM
Subject: Re: [Framers] FrameMaker 7.2 Not Responding on New PC
Sent by: "Framers"
<framers-bounces+tom.beiswenger=emhartglass.com at lists.frameusers.com>
Just spit-balling, but try these, in order, until you no longer see the
crash (this will take days to work through, if you want to make a valid
test at each stage):
* Ensure that you've installed all updates, in order.
* If you work off a network share, try working locally and syncing to
the share regularly (i.e., network dropouts or latency could be causing
FM to crash).
* Uninstall all fonts that you do not use (i.e., free up some system
resources).
* Configure FM to run in Windows XP Compatibility Mode. (Right-click
the main EXE, choose Properties, and change setting on Compatibility
tab; do the same for any/all shortcuts you use to launch FM.)
* Upgrade to FM8 (which I use regularly on Win 7 with no issues
whatsoever).
You might want to look into running some kind of system resources
monitor while you test these fix attempts, to perhaps 'catch' the
failure in the act (e.g., memory or CPU running out of control).
Wish I could tell you more... but diagnosing a system failure by email
is pretty challenging, in this day and age. :)
David
-------- Original Message --------
Subject: [Framers] FrameMaker 7.2 Not Responding on New PC
From: Kevin Ryan <[1]kevin.ryan at systemsandsoftware.net>
Date: Tue, March 01, 2016 9:29 am
After using my older version of FrameMaker on Windows 7 without issues
on a Dell Latitude E6430 laptop for several years, my company just
replaced my laptop with a new Latitude E6540, also having Windows 7.
I've recently begun using the program on the new PC for the first time
since initial setup of my fonts, Mif2go, and Character/Paragraph tools.
FrameMaker seems to work normally except that 2-3 times a day I can
pretty much rely on a "FrameMaker Not Responding" freeze-up hosing my
work out of the blue.
Is anyone aware of any FrameMaker or Windows tweaks that might help me
overcome this problem?
Thanks for any advice,
Kevin Ryan
References
1. mailto:kevin.ryan at systemsandsoftware.net
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