[Framers] Suddenly not working FM functionality?

Fri Apr 28 16:18:08 PDT 2017

I have called support and I am awaiting a call back. We shall see. I have not taken any Windows updates, etc. All was humming and then bang, but then the problem even exists w/ a brand new install of FM 12 on the same system, so the culprit is???

Thanks,

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
303-840-1744 (Mountain Time)

-----Original Message-----
From: Framers [mailto:framers-bounces+tammyvb=spectrumwritingllc.com at lists.frameusers.com] On Behalf Of Robert Lauriston
Sent: Friday, April 28, 2017 4:58 PM
To: An email list for people using Adobe FrameMaker software. <framers at lists.frameusers.com>
Subject: Re: [Framers] Suddenly not working FM functionality?

I'd call Adobe support. Or maybe just try resetting FrameMaker to its defaults by closing the app, deleting maker.ini, and restarting.

On Fri, Apr 28, 2017 at 3:51 PM, Tammy Van Boening <tammyvb at spectrumwritingllc.com> wrote:
> Yes, I did that. That is why when I double-click on a file outside of frame, for example, a .png, it opens in snagit editor. It is just in this installation of fm that I am having the issue.
>
> -----Original Message-----
> From: Framers 
> [mailto:framers-bounces+tammyvb=spectrumwritingllc.com at lists.frameuser
> s.com] On Behalf Of Robert Lauriston
> Sent: Friday, April 28, 2017 4:48 PM
> To: An email list for people using Adobe FrameMaker software.
> Subject: Re: [Framers] Suddenly not working FM functionality?
>
> Have you used the Default Programs utility? On my Windows 7 system 
> it's on the Start menu after Devices and Printers.
>
> On Fri, Apr 28, 2017 at 3:38 PM, Tammy Van Boening 
> <tammyvb at spectrumwritingllc.com> wrote:
>> Windows 7 Ultimate on the new system and Windows 7 Professional on the old system.
>>
>> Geez, would that really make a difference? They are both Win 7, 64-bit, and all other programs between the two work identically.
>>
>> Tammy Van Boening
>> Owner/Principal
>> Spectrum Writing, LLC
>> www.spectrumwritingllc.com
>> 303-840-1744 (Mountain Time)
>>
>> -----Original Message-----
>> From: Framers 
>> [mailto:framers-bounces+tammyvb=spectrumwritingllc.com at lists.frameuse
>> rs.com] On Behalf Of Robert Lauriston
>> Sent: Friday, April 28, 2017 4:33 PM
>> To: An email list for people using Adobe FrameMaker software. 
>> <framers at lists.frameusers.com>
>> Subject: Re: [Framers] Suddenly not working FM functionality?
>>
>> Same version of Windows on both machines?
>>
>> On Fri, Apr 28, 2017 at 3:16 PM, tammyvb <tammyvb at spectrumwritingllc.com> wrote:
>>>
>>>
>>> I ran crap cleaner in rebooted no luck still in fm10 I also installed FM 12 just to see if there would be an issue with it and the same thing as FM12. An image will not open when I double--click it. I can't imagine what's going on in this new system to start causing these problems all of a sudden but I'm at my wit's end.
>>>
>>>
>>> Sent from my Verizon 4G LTE smartphonePardon the typos!
>>>
>>> -------- Original message --------
>>> From: tammyvb <tammyvb at spectrumwritingllc.com>
>>> Date: 4/28/17  4:02 PM  (GMT-07:00)
>>> To: "An email list for people using Adobe FrameMaker software."
>>> <framers at lists.frameusers.com>
>>> Subject: Re: [Framers] Suddenly not working FM functionality?
>>>
>>>
>>>
>>> I know crap cleaner I trust that tool thanks Matt I'll give it a 
>>> shot
>>>
>>>
>>> Sent from my Verizon 4G LTE smartphonePardon the typos!
>>>
>>> -------- Original message --------
>>> From: "techcommtools.com" <matt at techcommtools.com>
>>> Date: 4/28/17  3:55 PM  (GMT-07:00)
>>> To: "An email list for people using Adobe FrameMaker software."
>>> <framers at lists.frameusers.com>
>>> Subject: Re: [Framers] Suddenly not working FM functionality?
>>>
>>> I don’t recall if Fm10 had the Edit with… option, so that might not even be an option, but if you’re comfortable with using a registry cleaner, it will likely clean up the issue. I wouldn’t expect the uninstall/reinstall would be necessary.
>>>
>>> Since I have both Photoshop and RoboScreenCapture on my machine, I don’t use SnagIt, so I can’t offer much help there.
>>>
>>> I use http://www.piriform.com/ccleaner occasionally when I have reg or temp file issues.
>>>
>>> -Matt
>>>
>>> Matt R. Sullivan
>>> Tech Comm Tools
>>>
>>> online courses <http://www.techcommtools.com/upcoming-courses/>  | 
>>> you can book me <https://mattrsullivan.youcanbook.me/>
>>>
>>>> On Apr 28, 2017, at 2:39 PM, Tammy Van Boening <tammyvb at spectrumwritingllc.com> wrote:
>>>>
>>>> Hi Matt,
>>>>
>>>> When I right-click to use the Edit option, no, I do not have the option to Edit w/ SnagIt. Should I uninstall SnagIt, clean the registry w/ Revo and try again? Or what program would you suggest?
>>>>
>>>> Thank you!
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