[Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

Tammy Van Boening tammyvb at spectrumwritingllc.com
Sat Apr 29 08:27:39 PDT 2017 

HI Stefan,

All my files are referenced PNGs. Tech Support spent 45 minutes troubleshooting yesterday w/ me and even had me do a brand new never before install of FM12 and the same issue - double-clicking any graphic in FM10 or FM12 yields nothing. However, all other programs on Windows 7 Ultimate work just as expected - absolutely no issues and I can double-click any graphic that is NOT in an FM file and it opens just fine in any program that I select as my default graphics editor. But, once the same graphic is imported into an FM doc., double-clicking yields nothing. The ONLY difference between my new system and my other 2 systems that do not have/never had had this issue is that my new system is Windows 7 Ultimate and the others are Windows7 Professional. Yes, they are the same underlying base code, but obviously, there is something that is different enough to cause this problem and the tech support guy (didn't catch his name fully) was wonderful and tested thoroughly and agreed that it was something w/ FM. (And yes, a registry check indicated absolutely NO problems w/ the registry either) 

Adobe Tech Support did call me immediately w/in the timeframe that I was quoted and they have assured me that they will be testing this and trying to find a cause and a resolution and they will get back to me  by Tuesday, so thank you for that! 

I will keep you in the loop and let you know.

Thanks!

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
303-840-1744 (Mountain Time)

-----Original Message-----
From: Framers [mailto:framers-bounces+tammyvb=spectrumwritingllc.com at lists.frameusers.com] On Behalf Of Stefan Gentz
Sent: Saturday, April 29, 2017 8:18 AM
To: An email list for people using Adobe FrameMaker software. <framers at lists.frameusers.com>
Subject: Re: [Framers] Suddenly not working FM functionality?

Hi Tammy,

Are your PNGs embedded or referenced?

I have just tested this on my machine on Win 10 with FM 2017. With a referenced image, double-clicking the image in FM opens Photoshop. Then I changed in Win 10 in the settings in "Choose default apps by file type" .png from Photoshop to Windows "Photos" app. Double-clicked the image in FM and it opens in ... Photos! Changing back to Photoshop: Et voilà, it opens in Photoshop again. I do not even need to restart FM for that.

Then I imported the same PNG with "Copy into document" (that is, not by reference). Now double-clicking the image does not open any editor anymore. Also the "Edit with" in the context menu is deactivated. This makes sense in some way, I guess.
 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
 

-----Original Message-----
From: Framers [mailto:framers-bounces+gentz=adobe.com at lists.frameusers.com] On Behalf Of Tammy Van Boening
Sent: Saturday, April 29, 2017 01:18
To: 'An email list for people using Adobe FrameMaker software.' <framers at lists.frameusers.com>
Subject: Re: [Framers] Suddenly not working FM functionality?

I have called support and I am awaiting a call back. We shall see. I have not taken any Windows updates, etc. All was humming and then bang, but then the problem even exists w/ a brand new install of FM 12 on the same system, so the culprit is???

Thanks,

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
https://na01.safelinks.protection.outlook.com/?url=www.spectrumwritingllc.com&data=02%7C01%7C%7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636290183378886385&sdata=m76v68reoq9W1Z1bcvMcvi6YZqn1aK6Mrpl7XDp4Eso%3D&reserved=0
303-840-1744 (Mountain Time)

-----Original Message-----
From: Framers [mailto:framers-bounces+tammyvb=spectrumwritingllc.com at lists.frameusers.com] On Behalf Of Robert Lauriston
Sent: Friday, April 28, 2017 4:58 PM
To: An email list for people using Adobe FrameMaker software. <framers at lists.frameusers.com>
Subject: Re: [Framers] Suddenly not working FM functionality?

I'd call Adobe support. Or maybe just try resetting FrameMaker to its defaults by closing the app, deleting maker.ini, and restarting.

On Fri, Apr 28, 2017 at 3:51 PM, Tammy Van Boening <tammyvb at spectrumwritingllc.com> wrote:
> Yes, I did that. That is why when I double-click on a file outside of frame, for example, a .png, it opens in snagit editor. It is just in this installation of fm that I am having the issue.
>
> -----Original Message-----
> From: Framers
> [mailto:framers-bounces+tammyvb=spectrumwritingllc.com at lists.frameuser
> s.com] On Behalf Of Robert Lauriston
> Sent: Friday, April 28, 2017 4:48 PM
> To: An email list for people using Adobe FrameMaker software.
> Subject: Re: [Framers] Suddenly not working FM functionality?
>
> Have you used the Default Programs utility? On my Windows 7 system 
> it's on the Start menu after Devices and Printers.
>
> On Fri, Apr 28, 2017 at 3:38 PM, Tammy Van Boening 
> <tammyvb at spectrumwritingllc.com> wrote:
>> Windows 7 Ultimate on the new system and Windows 7 Professional on the old system.
>>
>> Geez, would that really make a difference? They are both Win 7, 64-bit, and all other programs between the two work identically.
>>
>> Tammy Van Boening
>> Owner/Principal
>> Spectrum Writing, LLC
>> https://na01.safelinks.protection.outlook.com/?url=www.spectrumwritin
>> gllc.com&data=02%7C01%7C%7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5
>> a7b34438794aed2c178decee1%7C0%7C0%7C636290183378886385&sdata=m76v68re
>> oq9W1Z1bcvMcvi6YZqn1aK6Mrpl7XDp4Eso%3D&reserved=0
>> 303-840-1744 (Mountain Time)
>>
>> -----Original Message-----
>> From: Framers
>> [mailto:framers-bounces+tammyvb=spectrumwritingllc.com at lists.frameuse
>> rs.com] On Behalf Of Robert Lauriston
>> Sent: Friday, April 28, 2017 4:33 PM
>> To: An email list for people using Adobe FrameMaker software. 
>> <framers at lists.frameusers.com>
>> Subject: Re: [Framers] Suddenly not working FM functionality?
>>
>> Same version of Windows on both machines?
>>
>> On Fri, Apr 28, 2017 at 3:16 PM, tammyvb <tammyvb at spectrumwritingllc.com> wrote:
>>>
>>>
>>> I ran crap cleaner in rebooted no luck still in fm10 I also installed FM 12 just to see if there would be an issue with it and the same thing as FM12. An image will not open when I double--click it. I can't imagine what's going on in this new system to start causing these problems all of a sudden but I'm at my wit's end.
>>>
>>>
>>> Sent from my Verizon 4G LTE smartphonePardon the typos!
>>>
>>> -------- Original message --------
>>> From: tammyvb <tammyvb at spectrumwritingllc.com>
>>> Date: 4/28/17  4:02 PM  (GMT-07:00)
>>> To: "An email list for people using Adobe FrameMaker software."
>>> <framers at lists.frameusers.com>
>>> Subject: Re: [Framers] Suddenly not working FM functionality?
>>>
>>>
>>>
>>> I know crap cleaner I trust that tool thanks Matt I'll give it a 
>>> shot
>>>
>>>
>>> Sent from my Verizon 4G LTE smartphonePardon the typos!
>>>
>>> -------- Original message --------
>>> From: "techcommtools.com" <matt at techcommtools.com>
>>> Date: 4/28/17  3:55 PM  (GMT-07:00)
>>> To: "An email list for people using Adobe FrameMaker software."
>>> <framers at lists.frameusers.com>
>>> Subject: Re: [Framers] Suddenly not working FM functionality?
>>>
>>> I don’t recall if Fm10 had the Edit with… option, so that might not even be an option, but if you’re comfortable with using a registry cleaner, it will likely clean up the issue. I wouldn’t expect the uninstall/reinstall would be necessary.
>>>
>>> Since I have both Photoshop and RoboScreenCapture on my machine, I don’t use SnagIt, so I can’t offer much help there.
>>>
>>> I use https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.piriform.com%2Fccleaner&data=02%7C01%7C%7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636290183378886385&sdata=HJBmNRE3puh363lSbqwheA3S15Z3%2BmpC8HOpomBMTHo%3D&reserved=0 occasionally when I have reg or temp file issues.
>>>
>>> -Matt
>>>
>>> Matt R. Sullivan
>>> Tech Comm Tools
>>>
>>> online courses
>>> <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww
>>> .techcommtools.com%2Fupcoming-courses%2F&data=02%7C01%7C%7Cc7393f008
>>> 5014acbf63908d48e8cf0c6%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7
>>> C636290183378886385&sdata=bF1k9mEl0bqQsXe%2F%2BZMcWb5AGPyGalp6fEa3N2
>>> lJD%2F8%3D&reserved=0>  | you can book me 
>>> <https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fma
>>> ttrsullivan.youcanbook.me%2F&data=02%7C01%7C%7Cc7393f0085014acbf6390
>>> 8d48e8cf0c6%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C63629018337
>>> 8886385&sdata=kFvjWP3CAQvdRB8EtwRVm%2BD%2BW58mfbZe2CoHUcf8kFk%3D&res
>>> erved=0>
>>>
>>>> On Apr 28, 2017, at 2:39 PM, Tammy Van Boening <tammyvb at spectrumwritingllc.com> wrote:
>>>>
>>>> Hi Matt,
>>>>
>>>> When I right-click to use the Edit option, no, I do not have the option to Edit w/ SnagIt. Should I uninstall SnagIt, clean the registry w/ Revo and try again? Or what program would you suggest?
>>>>
>>>> Thank you!
> _______________________________________________
>
> This message is from the Framers mailing list
>
> Send messages to framers at lists.frameusers.com Visit the list's 
> homepage at 
> https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.fr
> ameusers.com&data=02%7C01%7C%7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b
> 1b5a7b34438794aed2c178decee1%7C0%7C0%7C636290183378886385&sdata=nArcD%
> 2Ft7jdgfL6Ke2SmdCK0Tz0z%2BqlTOEZNf%2BppcixE%3D&reserved=0 Archives 
> located at 
> https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ma
> il-archive.com%2Fframers%2540lists.frameusers.com%2F&data=02%7C01%7C%7
> Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5a7b34438794aed2c178decee1%7
> C0%7C0%7C636290183378886385&sdata=cxbC3NiSwHsMvS25HFVsltyf2z12pZrLZmXa
> rv4b6T0%3D&reserved=0
> Subscribe and unsubscribe at
> https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.
> frameusers.com%2Flistinfo.cgi%2Fframers-frameusers.com&data=02%7C01%7C
> %7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5a7b34438794aed2c178decee1
> %7C0%7C0%7C636290183378886385&sdata=UmRquO7k9qyDcAwS7LWmDDgyc2Pm160k4j
> 04g2pysak%3D&reserved=0 Send administrative questions to 
> listadmin at frameusers.com
>
> _______________________________________________
>
> This message is from the Framers mailing list
>
> Send messages to framers at lists.frameusers.com Visit the list's 
> homepage at 
> https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.fr
> ameusers.com&data=02%7C01%7C%7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b
> 1b5a7b34438794aed2c178decee1%7C0%7C0%7C636290183378886385&sdata=nArcD%
> 2Ft7jdgfL6Ke2SmdCK0Tz0z%2BqlTOEZNf%2BppcixE%3D&reserved=0 Archives 
> located at 
> https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ma
> il-archive.com%2Fframers%2540lists.frameusers.com%2F&data=02%7C01%7C%7
> Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5a7b34438794aed2c178decee1%7
> C0%7C0%7C636290183378886385&sdata=cxbC3NiSwHsMvS25HFVsltyf2z12pZrLZmXa
> rv4b6T0%3D&reserved=0
> Subscribe and unsubscribe at
> https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.
> frameusers.com%2Flistinfo.cgi%2Fframers-frameusers.com&data=02%7C01%7C
> %7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5a7b34438794aed2c178decee1
> %7C0%7C0%7C636290183378886385&sdata=UmRquO7k9qyDcAwS7LWmDDgyc2Pm160k4j
> 04g2pysak%3D&reserved=0 Send administrative questions to 
> listadmin at frameusers.com
_______________________________________________

This message is from the Framers mailing list

Send messages to framers at lists.frameusers.com Visit the list's homepage at  https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.frameusers.com&data=02%7C01%7C%7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636290183378886385&sdata=nArcD%2Ft7jdgfL6Ke2SmdCK0Tz0z%2BqlTOEZNf%2BppcixE%3D&reserved=0 Archives located at https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mail-archive.com%2Fframers%2540lists.frameusers.com%2F&data=02%7C01%7C%7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636290183378886385&sdata=cxbC3NiSwHsMvS25HFVsltyf2z12pZrLZmXarv4b6T0%3D&reserved=0
Subscribe and unsubscribe at https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.frameusers.com%2Flistinfo.cgi%2Fframers-frameusers.com&data=02%7C01%7C%7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636290183378896393&sdata=b9NiwNG2T1tqgGyx0qpJ6%2FF%2FVSS%2FccM3vfma3AqJCag%3D&reserved=0
Send administrative questions to listadmin at frameusers.com

_______________________________________________

This message is from the Framers mailing list

Send messages to framers at lists.frameusers.com Visit the list's homepage at  https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.frameusers.com&data=02%7C01%7C%7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636290183378896393&sdata=JOCR6gXFWOfhzTrELt4HSYmU9wrVmgCgk0z0J8cW%2FaM%3D&reserved=0
Archives located at https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mail-archive.com%2Fframers%2540lists.frameusers.com%2F&data=02%7C01%7C%7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636290183378896393&sdata=e2N4B3cX5FXAhXwWo%2FHIT%2FvNHoPk2GKTf64ZZF5XA4U%3D&reserved=0
Subscribe and unsubscribe at https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.frameusers.com%2Flistinfo.cgi%2Fframers-frameusers.com&data=02%7C01%7C%7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636290183378896393&sdata=b9NiwNG2T1tqgGyx0qpJ6%2FF%2FVSS%2FccM3vfma3AqJCag%3D&reserved=0
Send administrative questions to listadmin at frameusers.com _______________________________________________

This message is from the Framers mailing list

Send messages to framers at lists.frameusers.com Visit the list's homepage at  http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
Send administrative questions to listadmin at frameusers.com

More information about the Framers mailing list