[Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

[techcommtools.com]

That’s pretty cool that they’re digging into a FrameMaker 10/FrameMaker 12 issue so deeply!

-Matt

Matt R. Sullivan 
Tech Comm Tools

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FrameMaker - Creating and Publishing Content
 <http://www.amazon.com/Publishing-Fundamentals-Unstructured-FrameMaker-11/dp/0982811853/ref=sr_1_1?s=books&ie=UTF8&qid=1414525942&sr=1-1>
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> On Apr 29, 2017, at 8:27 AM, Tammy Van Boening <tammyvb at spectrumwritingllc.com> wrote:
> 
> HI Stefan,
> 
> All my files are referenced PNGs. Tech Support spent 45 minutes troubleshooting yesterday w/ me and even had me do a brand new never before install of FM12 and the same issue - double-clicking any graphic in FM10 or FM12 yields nothing. However, all other programs on Windows 7 Ultimate work just as expected - absolutely no issues and I can double-click any graphic that is NOT in an FM file and it opens just fine in any program that I select as my default graphics editor. But, once the same graphic is imported into an FM doc., double-clicking yields nothing. The ONLY difference between my new system and my other 2 systems that do not have/never had had this issue is that my new system is Windows 7 Ultimate and the others are Windows7 Professional. Yes, they are the same underlying base code, but obviously, there is something that is different enough to cause this problem and the tech support guy (didn't catch his name fully) was wonderful and tested thoroughly and agreed that it was something w/ FM. (And yes, a registry check indicated absolutely NO problems w/ the registry either) 
> 
> Adobe Tech Support did call me immediately w/in the timeframe that I was quoted and they have assured me that they will be testing this and trying to find a cause and a resolution and they will get back to me  by Tuesday, so thank you for that! 
> 
> I will keep you in the loop and let you know.
> 
> Thanks!
> 
> TVB
> 
> Tammy Van Boening
> Owner/Principal
> Spectrum Writing, LLC
> www.spectrumwritingllc.com
> 303-840-1744 (Mountain Time)