[Framers] What do you say when FrameMaker disappoints?

[Rick Quatro]

Hi Framers,

 

I received this from a client earlier this week:

 

Rick,

 

We've been adding a lot of material to the ... Service Manual and today when
... attempted to run a PDF it crashed the same way the ... Service Manual is
crashing.

 

This is a huge problem for us. Our whole workflow is predicated upon
FrameMaker working correctly with these large files. Have you had any luck
finding out why the ... Service Manual is crashing?

 

Regards,

...

 

As you can image, this is very frustrating for me as a FrameMaker
consultant, especially since I recommended that they use structured
FrameMaker for their manuals. It is frustrating for my client because they
have been asked to quote on another large set of manuals, but now they are
afraid to move ahead with FrameMaker. I have tried to run the books with
FrameMaker 2017, but this crashes also. I have reached out to some of my
contacts at Adobe, but have heard nothing.

 

We need structured FrameMaker because custom HTML5 output is a requirement.
But to not be able to create PDFs from FrameMaker? This is very
disappointing.

 

My suggestion for the next version of FrameMaker: go 64-bit and rewrite the
print engine to make PDF generation faster and stable.

 

In the meantime, I will start looking at alternative solutions.

 

Rick

 

Rick Quatro

Carmen Publishing Inc.

rick at frameexpert.com

585-366-4017