[Framers] What do you say when FrameMaker disappoints?

[Stamm, David]

2017-02-10-05T14:50Z

Rick -

I can't remember the last time FrameMaker crashed when I would " . . . run a PDF . . .."

The last time FrameMaker crashed for me, it was again pointed out that FrameMaker sometimes crashes when files are on a server on a local area network rather than on the C:\.  My employer requires files to be on a server so that they get backed up.  That's one possible cause with which I have to live.

Others might be:

   1.  interference from an anti-viral computer program

   2.  lag or collisions on the local or wide-area network

   3.  folders in the navigational path and files with names that are more than eight letters long and contain spaces, special characters, numbers, or some combination of them.  If I remember correctly, it was from Shlomo Perets that I learned that in its deepest heart, FrameMaker still has UNIX code.  Infrequently, and irregularly, FrameMaker might fail for no apparent reason whatsoever.  If so, then simplify names and "flatten" the organization of folders.

Regards and good luck,
Dave Stamm
Information Engineer

-----Original Message-----
From: Framers [mailto:framers-bounces+david.stamm=gd-ms.com at lists.frameusers.com] On Behalf Of Rick Quatro
Sent: 2017-02-10-Friday 08:54
To: framers at lists.frameusers.com
Subject: [Framers] What do you say when FrameMaker disappoints?

Hi Framers,

 

I received this from a client earlier this week:

 

Rick,

 

We've been adding a lot of material to the ... Service Manual and today when ... attempted to run a PDF it crashed the same way the ... Service Manual is crashing.

 

This is a huge problem for us. Our whole workflow is predicated upon FrameMaker working correctly with these large files. Have you had any luck finding out why the ... Service Manual is crashing?

 

Regards,

...

 

As you can image, this is very frustrating for me as a FrameMaker consultant, especially since I recommended that they use structured FrameMaker for their manuals. It is frustrating for my client because they have been asked to quote on another large set of manuals, but now they are afraid to move ahead with FrameMaker. I have tried to run the books with FrameMaker 2017, but this crashes also. I have reached out to some of my contacts at Adobe, but have heard nothing.

 

We need structured FrameMaker because custom HTML5 output is a requirement.
But to not be able to create PDFs from FrameMaker? This is very disappointing.

 

My suggestion for the next version of FrameMaker: go 64-bit and rewrite the print engine to make PDF generation faster and stable.

 

In the meantime, I will start looking at alternative solutions.

 

Rick

 

Rick Quatro

Carmen Publishing Inc.

rick at frameexpert.com

585-366-4017

 

 

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