[Framers] Issue with HTML Responsive help made from FrameMaker 2015 possibly as a result of upgrade of internal volumes "Adobe"

[Caroline Tabach]

We solved this:

Between Frame 2015 patches, the resulting folder structure of the Responsive HTML help changed.

R&D were taking my files and copying them to the system on top of the previous file set.

Since the folder structure was different and different files were created, this caused a mess and made the help not work (it was indeed merging the file set).

The solution for us was to erase the existing help , before copying a new help file to the system


Caroline Tabach
Technical/Marcom Writer
T. +972-077-7745-042


-----Original Message-----
From: Framers [mailto:framers-bounces+caroline=radcom.com at lists.frameusers.com] On Behalf Of Robert Lauriston
Sent: Sunday, January 08, 2017 22:37
To: framers at lists.frameusers.com
Subject: Re: [Framers] Issue with HTML Responsive help made from FrameMaker 2015 possibly as a result of upgrade of internal volumes "Adobe"

The symptoms are consistent with a bad merge.

I'd do a DIR /S > <file> of the standalone help and the version in the application and then run COMP on the two files.

On Sun, Jan 8, 2017 at 6:41 AM, Caroline Tabach <Caroline at radcom.com> wrote:
> Hi,
> Does anyone else make Responsive HTML help directly from FrameMaker?
>
> I made help files using the first version of Frame 2015. - the files 
> are fine, and work well with the application in which they are 
> integrated (apps made using IBM Cognos)
>
> I installed Frame patches/upgrades and made new help files.
>
> My help files work well stand alone, but when they are integrated with the software and replace existing help files, pages and images are missing, or the help files do not open correctly.
>
> When looking at the READ ME file it seems that various changes/enhancements/bug fixes were made in the Frame 2015 Responsive HTML file structure.
>
>
> 1.       Has anyone else encountered issues with display of HTML integrated in software
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