[Framers] FM 2017 Feature Request: Restore color and scaling to menu icons

Fri Mar 24 10:37:03 PDT 2017

Hi Peter,

Thanks for sharing your personal point of view one more time. Please rest assured, that there is definitively no “Corporate risk management philosophy that tries to balance customer acceptance of a product with customer dissatisfaction.” That’s not the way it goes at Adobe. Also, please rest assured, I will share your view with the team in our next meeting.

Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
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From: knowhowpro at gmail.com [mailto:knowhowpro at gmail.com] On Behalf Of Peter Gold
Sent: Friday, March 24, 2017 15:40
To: An email list for people using Adobe FrameMaker software. <framers at lists.frameusers.com>; Stefan Gentz <gentz at adobe.com>; hedley.finger at gmail.com
Subject: Re: [Framers] FM 2017 Feature Request: Restore color and scaling to menu icons

Once, again, Stefan, with all due respect. I agree with Hedley's point:

On Thu, Mar 23, 2017 at 8:38 PM, Hedley Finger <hedley.finger at gmail.com<mailto:hedley.finger at gmail.com>> wrote:
Stefan:

Usability trumps calming.

Hedley

The current main issue, from a user's point of view, is how the product performs. In the current release, the product has regressed in the most obvious way - the way that users see it on their monitors - and it imposes a burden on them - namely, having to re-create screen shots because of those visible changes.

The underlying issue is the product's engineering architecture, which historically has been difficult to repair and to advance.

The corporate decisions that accelerate release cycles, and reduce development resources, affect the quality of the product. Corporate risk management philosophy that tries to balance customer acceptance of a product with customer dissatisfaction, is what's at play here.

Users appreciate the work that goes into making the product. They don't appreciate excuses for why the product regresses or fails to work in essential areas.

Perhaps you can employ the user-community arguments you're hearing here to help bolster your case with Adobe management, to win better support for the development process.

There's no doubt that the problems were seen and commented upon during pre-release testing, by the developers and the volunteer pre-release testers. That the product was released with the unfixed problems, indicates that the decision-makers ruled in favor of something other than usability. That's the issue.

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